Silversea Cruise Consultant, Trade Sales

6 hours ago

Makati City, National Capital Region, Philippines Royal Caribbean International Full time $40,000 - $60,000 per year

Silversea Cruise Consultant, Trade SalesRoyal Caribbean InternationalNegotiableShareJob DescriptionDescriptionPOSITION SUMMARYThis role is part of the Sales team, serving as the first point of contact for Travel Agents/Partners calling into our contact center. The agent handles inbound and outbound calls, emails, and tickets until the guest sails. Responsibilities include selling and servicing Silversea cruises and related products to Travel Agents, using phone calls to generate sales and foster long-term customer relationships through excellent service.

The agent works directly with Travel Agents to manage bookings and provide personalized luxury customer service, collaborating with global sales and support teams to achieve customer satisfaction, revenue goals, and align with company values. The role also involves working with management to ensure call volume is handled efficiently. ESSENTIAL DUTIES AND RESPONSIBILITIESSell Silversea cruises and related products via inbound and outbound calls and emails.

Assess Travel Agent requests and needs, recommend suitable products, and create accurate reservations. Service existing reservations, handle pre-cruise requests such as refunds, penalties, or commission adjustments. Manage group benefits and existing group bookings.

Meet monthly, quarterly, and annual sales targets. Communicate effectively with decision-makers at all levels internally and externally. Maximize sales opportunities, upsell throughout the customer relationship, and service bookings.

Use active listening to make consultative sales recommendations.Apply new skills quickly and multitask to maintain high performance. Accurately capture information and payments during interactions, using company tools. Provide necessary information for unclosed sales to maximize marketing ROI.Follow all company policies, procedures, and ethical standards.

Perform other duties as assigned, supporting the company's operational needs. QUALIFICATIONS, KNOWLEDGE, AND SKILLSProven sales and customer service skills. English proficiency at B2 CEFR level or higher.

Ability to build trust, communicate effectively, collaborate, solve problems creatively, and demonstrate integrity. Maintain professional relationships aligned with company values. Work effectively in both small and large teams in a competitive environment.

Computer literacy. Adherence to work schedules and requirements. Proactively build effective team relationships across departments.

RequirementsPlease refer to the detailed job description above. Working Location7th and 9th Floor, KMC Armstrong Corporate Center, H.V. dela Costa, Salcedo Village, Makati City, Metro Manila, PhilippinesBe vigilant against job fraud, especially if asked to work overseas, and report suspicious employer actions such as withholding ID or requesting guarantees or property.

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