Supply Chain Customer Service Specialist

About Lennor Group

As a proudly Filipino company, we are committed to providing world-class business solutions that contribute to economic growth and development. Our deep understanding of the market, combined with our global perspective, allows us to effectively serve businesses across various sectors and scales.

At Lennor Group, we measure our success by the success of our clients. We are more than just service providers—we're partners in your growth journey, guided by shared values.

Industry: 3PL Logistics

Salary Range: open

Work Setup: Onsite 

Shift Schedule: Day Shift

Location: Taguig City

Job Overview

You will play a crucial role in ensuring exceptional customer service and satisfaction by effectively managing the order-to-cash (OTC) and procure-to-pay (PTP) processes, serving as the primary point of contact for customers regarding supply chain-related inquiries. The ideal candidate will have a strong background in supply chain management, logistics, or customer service, with excellent communication and problem-solving skills. 

Your Responsibilities:

• Serve as the primary point of contact for customers regarding order inquiries, delivery status, and supply chain-related issues.
• Coordinate order processing, shipment scheduling, and delivery logistics to ensure timely and accurate fulfillment of customer orders, adhering to the OTC process.
• Manage the procure-to-pay process, including purchase order processing, vendor management, and invoice reconciliation, to ensure seamless procurement operations.
• Liaise with internal departments, including production, logistics, finance, and sales, to coordinate order fulfillment and resolve customer issues or concerns.
• Monitor inventory levels and production schedules to anticipate and proactively address potential supply chain disruptions or delays.
• Provide timely and accurate information to customers regarding product availability, pricing, and delivery schedules.
• Manage customer accounts and maintain accurate records of order history, pricing agreements, and customer communications.
• Collaborate with sales teams to identify opportunities for upselling or cross-selling products and services to customers.
• Investigate and resolve customer complaints or issues related to product quality, delivery discrepancies, or billing discrepancies.
• Continuously identify process improvements and efficiency gains within the supply chain customer service function to enhance overall customer satisfaction and operational effectiveness.
• Stay updated on industry trends, best practices, and regulatory requirements related to supply chain management and customer service.

What our Client is Looking For:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
• Minimum of 3 years of experience in supply chain management, logistics, or customer service roles, preferably in the 3PL Industry
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and suppliers.
• Attention to detail and accuracy in managing order processing and documentation.
• Team player with a collaborative approach to working cross-functionally within a global organization.
• Customer-focused mindset with a commitment to delivering exceptional service and building long-term relationships with customers.

 Ready to take the next step in your career? Submit your application now

 --- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.