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Customer Engagement Officer

2 weeks ago

Quezon City, National Capital Region, Philippines Robinsons Retail Holdings, Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Overview:

Support the implementation, management and optimization of the CDEP. Responsible for ensuring process and policy adherence in the CDEP usage.​ Assist in the campaign execution, and providing insights to enhance customer engagement and marketing communication effectiveness

Key Responsibilities:

  • Campaign Execution Support: Assist in audience building or customer segmentation, setting up and deploying personalized customer engagement campaigns. Coordinate with business units to ensure smooth execution of engagement campaigns.​
  • Platform Operations and Technical User Support: Support the maintenance and optimization of the CDEP platform. Assist business units in navigating the platform and utilizing its features. Provide documentation and refresher courses.​​
  • Compliance & Governance: Ensure customer data handling aligns with the Data Privacy Act and internal governance policies. Monitor data usage and report any inconsistencies or security concerns.

Qualifications:

  • Bachelor's degree in Marketing, Technology, Data Analytics, Business, or related fields.​
  • 2+ years of experience in CRM or digital marketing
  • 2+ years experience in retail, loyalty programs, or e-commerce ​
  • Strong communication and stakeholder management skills.​
  • Strong attention to detail and data accuracy.​
  • Analytical mindset with a willingness to learn and apply new data-driven strategies