Customer Engagement Officer

2 days ago

Quezon City, National Capital Region, Philippines Robinsons Retail Holdings, Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Overview:

Support the implementation, management and optimization of the CDEP. Responsible for ensuring process and policy adherence in the CDEP usage.​ Assist in the campaign execution, and providing insights to enhance customer engagement and marketing communication effectiveness

Key Responsibilities:

  • Campaign Execution Support: Assist in audience building or customer segmentation, setting up and deploying personalized customer engagement campaigns. Coordinate with business units to ensure smooth execution of engagement campaigns.​
  • Platform Operations and Technical User Support: Support the maintenance and optimization of the CDEP platform. Assist business units in navigating the platform and utilizing its features. Provide documentation and refresher courses.​​
  • Compliance & Governance: Ensure customer data handling aligns with the Data Privacy Act and internal governance policies. Monitor data usage and report any inconsistencies or security concerns.

Qualifications:

  • Bachelor's degree in Marketing, Technology, Data Analytics, Business, or related fields.​
  • 2+ years of experience in CRM or digital marketing
  • 2+ years experience in retail, loyalty programs, or e-commerce ​
  • Strong communication and stakeholder management skills.​
  • Strong attention to detail and data accuracy.​
  • Analytical mindset with a willingness to learn and apply new data-driven strategies

  • Customer Engagement Officer

    5 days ago

    Makati City, National Capital Region, Philippines The Moment Group Full time ₱300,000 - ₱600,000 per year

    Job OverviewThe Customer Engagement Officer supports the development and execution of customer engagement strategies to ensure high levels of satisfaction, loyalty, and retention. This role works closely with internal teams to improve the customer journey, drive adoption of products and services, and address customer needs effectively.The ideal candidate is...

  • Customer Engagement Officer

    1 week ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARYExecutes customer engagement initiatives following the set strategy and monitors customer segmentation, measurement, puts together the calendar of consumer engagements in both digital and on-ground efforts.PRINCIPAL DUTIES & RESPONSIBILITIESPlanning and executing tactical and consumer engagement programs that drive financial improvement and...

  • Customer Engagement Assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines Pioneer Insurance & Surety Corporation Full time ₱104,000 - ₱130,878 per year

    Job roleTo design and implement customer engagement activities to encourage positive customer experienceIdentify and define customer success metrics for monitoring and evaluationKeep abreast of customer centric practices especially in the microinsurance landscapeConduct end-to-end customer-focused research to identify and address pain...

  • Marketing Engagement Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Center for Educational Measurement, Inc. Full time ₱900,000 - ₱1,200,000 per year

    TheMarketing Engagement Officeris a key position within CEM, tasked with the strategic execution of marketing campaigns to drive high levels of engagement with target audiences. The incumbent is responsible for developing and maintaining strong relationships with clients, while also focusing on optimizing the overall customer experience across various...

  • Alumni Engagement and Networking Officer

    2 days ago

    Quezon City, National Capital Region, Philippines Ateneo de Manila University Full time ₱1,200,000 - ₱2,400,000 per year

    The Alumni Engagement and Networking Officer is responsible for developing,organizing, and implementing alumni engagement and networking initiatives thatstrengthen connections between the University and its alumni communities. Theposition ensures that alumni programs are well-planned, communicated effectively,and aligned with the University's strategic...

  • Alumni Engagement and Networking Officer

    2 days ago

    Quezon City, National Capital Region, Philippines ATENEO DE MANILA UNIVERSITY Full time ₱900,000 - ₱1,200,000 per year

    The Alumni Engagement and Networking Officer is responsible for developing,organizing, and implementing alumni engagement and networking initiatives thatstrengthen connections between the University and its alumni communities. Theposition ensures that alumni programs are well-planned, communicated effectively,and aligned with the University's strategic...

  • Learning Engagement Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines PETNET, INC. Full time ₱70,000 - ₱120,000 per year

    Your Impact on the BusinessThe Learning Engagement Officer shall be in charge of the design, development, implementation, and evaluation of various PFS People Engagement and Development programs. Among the key roles of this position include Individual Contributor, Administrative Assistant, Course Designer, Content Developer, Researcher, Trainer and...

  • Learning Engagement Officer

    1 week ago

    Makati City, National Capital Region, Philippines PETNET Inc. Full time ₱900,000 - ₱1,200,000 per year

    TheLearning Engagement Officershall be in charge of the design, development, implementation, and evaluation of various PFS People Engagement and Developmentprograms. Among the key roles of this position include Individual Contributor,Administrative Assistant, Course Designer, Content Developer, Researcher,Trainer and Facilitator, and Program Evaluator.KEY...

  • Technical Engagement Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines ScalableOS Full time ₱25,000 - ₱50,000 per year

    This is a remote position. SUMMARY This role will be responsible for providing support to the company's Engagement Team. The successful candidate will act as a technical liaison, addressing customer needs by managing inquiries, researching solutions, generating quotes, and improving processes. They will handle ticket triaging, collaborate with partners,...

  • Customer Program Officer

    3 days ago

    Quezon City, National Capital Region, Philippines Robinsons Retail Holdings, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job Overview:Responsible for developing and implementing engagement programs to enhance customer retention, increase participation, and drive brand loyalty. This role ensures the execution of institutionalized programs that create meaningful customer interactions, leveraging data-driven insights and strategic partnerships within the Gokongwei Group (GG)...