Learning Engagement Officer

Your Impact on the Business

The Learning Engagement Officer shall be in charge of the design, development, implementation, and evaluation of various PFS People Engagement and Development programs. Among the key roles of this position include Individual Contributor, Administrative Assistant, Course Designer, Content Developer, Researcher, Trainer and Facilitator, and Program Evaluator.

Key Functions  & Responsibilities:

Employee Engagement

• Develop, implement, and evaluate strategies and execution of the PFS Bootcamp with a goal to improve overall employee engagement and morale
• Conduct employee surveys, focus groups, and feedback sessions to assess engagement levels and identify areas for improvement.
• Partner with the People Engagement and Development Manager (PEDM) in identifying engagement issues and suggest actionable plans.
• Assist in Organizing company events, recognition programs, and team-building activities to promote a positive and inclusive work environment.
• Advocate for employee well-being programs, ensuring that employees feel valued, supported, and connected.

Learning and Development

• Conduct research and survey to help PEDM in identifying training and development needs across the business through program assessments, performance reviews, and consultations with line managers.
• Assist in designing, delivering, and supporting the creation of personalized learning pathways for employees to foster both professional and personal development.
• Assist in the conduct of onboarding and orientation processes to ensure new hires feel integrated and supported.
• Conduct research and TNA and use the results when creating programs and training materials;
• Develop various learning materials using various platforms and media.
• Facilitate assigned training programs or learning sessions;
• Handle the administrative aspect of assigned training program (such as coordination with heads, provider and participants, physical arrangement of venue, food arrangements, budget coordination, preparation of materials, etc.);

Reporting Objectives

• Monitoring, analyzing, and reporting on engagement trends, training outcomes, and overall development metrics.
• Conduct program and training course evaluation;
• Prepare evaluation reports of training conducted;
• Manage People Engagement and Development databases and training records
• Prepare reports and other deliverables as may be assigned by the PED Manager and Product and Support Head

Others

• Performs tasks that may be assigned from time to time.

Qualifications:

• Education. Bachelor's degree in Human Resource, Business Development, Organizational Development, Psychology or any other related field.
• Experience. At least 2 years experience with People Management, Development, Engagements, and Events. Experience working in a Financial Institution/ MSB's, Banks under Customer Success or HR- Training and People Engagement is an advantage.
• Skills. Proven ability to design and implement successful learning and development programs. Excellent communication, interpersonal, and presentation skills. Strong analytical skills and experience with survey tools, performance tracking, and reporting. Ability to work collaboratively, execute events relevant to build and enhance relationships across all levels of the business (and the organization as a whole) with an ultimate goal of fostering positive workplace cultures and continuous improvement.
• Working Setup. Enjoy the best of both worlds with our hybrid work setup. You'll have the flexibility of working remotely for the majority of the month, while still being able to connect with the team and collaborate at our headquarters located in the vibrant Legaspi Village, Makati. You'll be able to enjoy the benefits of a dynamic work environment and engage in face-to-face interactions with colleagues at least 5 times a month.
• Working Schedule. Achieve work-life balance with our Monday to Friday schedule, totaling 44 hours per week. We understand the importance of maintaining a healthy and fulfilling lifestyle outside of work, and we believe in providing our employees with a schedule that allows for personal and professional growth.

Discover the Perks.

• You'll receive comprehensive HMO and life insurance coverage, ensuring your well-being and peace of mind. But that's just the beginning
• Rewards that Inspire: With premium commission structures and exciting incentives, your hard work will be recognized and celebrated. Your dedication and commitment will be handsomely rewarded.
• A Thriving Culture: Prepare to be immersed in a collaborative and friendly culture, where teamwork and camaraderie flourish. Your colleagues will quickly become your second family, making every workday enjoyable and fulfilling.

Why Join us?

• Our Purpose: To empower and uplift Filipinos by providing access and choices for financial inclusion
• Our Mission: We put the customer first by delivering innovative, reliable, and secure solutions to all our stakeholders and through digital and human touchpoints.
• Our Vision: A nation where financial services are inclusive and borderless
• Industry Leadership: As a subsidiary of Union Bank of the Philippines, PETNET is backed by a strong financial institution that leads the way in delivering innovative solutions and revolutionizing the banking industry.
• Professional Growth: We foster a culture of continuous learning and personal development. By joining our team, you will have access to training programs, mentorship opportunities, and a supportive work environment that encourages growth and progression.
• Team Collaboration: At PETNET, we believe in the power of collaboration and teamwork. You will have the opportunity to work alongside talented professionals, exchange ideas, and contribute to meaningful projects that shape the future of financial services.
• Impactful Work: Our services play a crucial role in facilitating global transactions, cross-border payments, and financial inclusivity. By joining us, you will make a tangible impact on individuals, businesses, and communities, both locally and globally.

If you are driven, innovative, and eager to make a difference, we invite you to join our team at PETNET. Be part of an organization that values excellence, fosters growth, and champions transformative solutions in the financial services sector.