Customer Engagement Officer

5 days ago

Makati City, National Capital Region, Philippines The Moment Group Full time ₱300,000 - ₱600,000 per year

Job Overview

The Customer Engagement Officer supports the development and execution of customer engagement strategies to ensure high levels of satisfaction, loyalty, and retention. This role works closely with internal teams to improve the customer journey, drive adoption of products and services, and address customer needs effectively.

The ideal candidate is customer-focused, organized, and eager to grow in a collaborative and fast-paced environment.


Key Responsibilities

Customer Support & Relationship Building

  • Serve as a key point of contact for customer inquiries and concerns.
  • Assist in managing day-to-day interactions with customers to ensure satisfaction and timely resolution of issues.
  • Help maintain customer databases and document key touchpoints and follow-ups.

Customer Retention & Loyalty

  • Support initiatives to improve customer retention and reduce churn.
  • Assist in implementing loyalty programs or campaigns that promote customer engagement and repeat usage.

Customer Experience Support

  • Collaborate with marketing and product teams to enhance onboarding and overall customer journey.
  • Gather and analyze customer feedback through surveys and other tools to identify improvement areas.

Performance Tracking

  • Monitor basic customer satisfaction metrics such as CSAT or NPS.
  • Help prepare reports and presentations to provide insights on customer engagement activities and results.

Cross-functional Collaboration

  • Coordinate with sales, marketing, and product teams to ensure consistent messaging and service delivery.
  • Support internal teams in addressing customer feedback and improvement areas.

Qualifications

Education & Experience

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • At least 1–2 years of experience in customer support, account coordination, or a related role.
  • Experience working with CRM platforms (e.g., Salesforce, HubSpot) is a plus.

Skills & Attributes

  • Strong communication and interpersonal skills.
  • Organized and detail-oriented with good time management.
  • Customer-focused mindset and proactive in solving problems.
  • Basic data interpretation or reporting skills.
  • Comfortable working in a team environment and learning new tools or processes.

  • Customer Engagement Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARYExecutes customer engagement initiatives following the set strategy and monitors customer segmentation, measurement, puts together the calendar of consumer engagements in both digital and on-ground efforts.PRINCIPAL DUTIES & RESPONSIBILITIESPlanning and executing tactical and consumer engagement programs that drive financial improvement and...

  • Customer Engagement Assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines Pioneer Insurance & Surety Corporation Full time ₱104,000 - ₱130,878 per year

    Job roleTo design and implement customer engagement activities to encourage positive customer experienceIdentify and define customer success metrics for monitoring and evaluationKeep abreast of customer centric practices especially in the microinsurance landscapeConduct end-to-end customer-focused research to identify and address pain...

  • Marketing Engagement Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Center for Educational Measurement, Inc. Full time ₱900,000 - ₱1,200,000 per year

    TheMarketing Engagement Officeris a key position within CEM, tasked with the strategic execution of marketing campaigns to drive high levels of engagement with target audiences. The incumbent is responsible for developing and maintaining strong relationships with clients, while also focusing on optimizing the overall customer experience across various...

  • Customer Engagement Officer

    2 days ago

    Quezon City, National Capital Region, Philippines Robinsons Retail Holdings, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:Support the implementation, management and optimization of the CDEP. Responsible for ensuring process and policy adherence in the CDEP usage.​ Assist in the campaign execution, and providing insights to enhance customer engagement and marketing communication effectivenessKey Responsibilities:Campaign Execution Support: Assist in audience...

  • Learning Engagement Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines PETNET, INC. Full time ₱70,000 - ₱120,000 per year

    Your Impact on the BusinessThe Learning Engagement Officer shall be in charge of the design, development, implementation, and evaluation of various PFS People Engagement and Development programs. Among the key roles of this position include Individual Contributor, Administrative Assistant, Course Designer, Content Developer, Researcher, Trainer and...

  • Learning Engagement Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines PETNET Inc. Full time ₱900,000 - ₱1,200,000 per year

    TheLearning Engagement Officershall be in charge of the design, development, implementation, and evaluation of various PFS People Engagement and Developmentprograms. Among the key roles of this position include Individual Contributor,Administrative Assistant, Course Designer, Content Developer, Researcher,Trainer and Facilitator, and Program Evaluator.KEY...

  • Customer Engagement Specialist

    4 days ago

    Makati City, National Capital Region, Philippines Synagie Inc. Full time ₱80,000 - ₱120,000 per year

    Company DescriptionAbout SynagieSynagie is an eCommerce company that provides end-to-end commerce enablement solutions to businesses selling online and offline. Our mission is to simplify commerce and make it easier for brands and businesses to sell online. Established in 2014, our clients include some of the world's leading MNCs in the consumer goods sector...

  • Engagement Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Savii Full time ₱350,000 - ₱600,000 per year

    Be Part of SAVii: Empowering Change & Transforming LivesAbout SAViiAt SAVii, we're on a mission to revolutionize the employee wellness landscape. Since our founding in 2017 as SAVii PH, we've been changing the way employee benefits work by providing 360° salary-linked wellness services in emerging markets like the Philippines and India. Our platform...

  • Engagement Specialist

    4 days ago

    Makati City, National Capital Region, Philippines Savii Full time ₱30,000 - ₱60,000 per year

    Be Part of SAVii: Empowering Change & Transforming Lives About SAVii At SAVii, we're on a mission to revolutionize the employee wellness landscape. Since our founding in 2017 as SAVii PH, we've been changing the way employee benefits work by providing 360° salary-linked wellness services in emerging markets like the Philippines and India. Our platform...

  • Customer Relations Officer

    2 days ago

    Makati City, National Capital Region, Philippines Fagokho Corp. Full time ₱300,000 - ₱600,000 per year

    Job Summary:The Customer Relations Officer under the Marketing Department at Ramen Nagi Philippines is responsible for managing customer interactions to strengthen brand loyalty and enhance the overall guest experience. This role involves handling customer inquiries and feedback across various channels, ensuring timely resolution of concerns, and promoting a...