Customer Service Supervisor

5 days ago

Pasig, National Capital Region, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

Position Summary

As the Supervisor, you will lead and support our dedicated Customer Service Team to deliver exceptional service to our valued clients. Your role involves mentoring and developing team members, ensuring smooth daily operations, and enhancing the overall customer experience. This position reports directly to the Client Services Manager.

Key Accountabilities / Responsibilities

Team Leadership & Operations

  • Mentor, coach, and develop Customer Service Representatives.
  • Support the team in delivering excellent service to clients and staff.
  • Facilitate onboarding and ongoing training for new and existing staff.
  • Delegate daily targets and ensure they are being met.
  • Monitor calls, chats, and emails to ensure adherence to procedures and quality standards.
  • Conduct regular performance reviews for all team members.
  • Document and manage performance issues in collaboration with the Client Services Manager.
  • Provide performance feedback and suggest improvement strategies.

Client Relations Management

  • Ensure client and clinic satisfaction by resolving queries with a "one-touch" resolution mindset.
  • Directly assist with complex client needs as necessary.
  • Handle complaints in alignment with company values and membership terms and conditions.
  • Escalate feedback and unresolved issues to the Client Services Manager.

Leadership Duties

  • Maintain in-depth knowledge of products, services, procedures, and policies.
  • Promote a safe and harmonious working environment.
  • Motivate the CS Team to meet performance targets.
  • Conduct regular one-on-one check-ins with team members.

Technical Duties

  • Develop a strong technical understanding of operating systems to ensure billing accuracy and effective issue resolution.
  • Ensure team members are properly trained on system use and maintain accurate documentation.
  • Liaise with the Client Services Manager and technical service providers regarding system issues.

Relationship Building

  • Identify and implement improvements in collaboration with clinics and support staff.
  • Build and maintain strong relationships with support office teams, Practice Managers, and Area Managers.
  • Uphold a high level of professionalism in all interactions with clients, staff, and vendors.

Qualifications and Experience Required

  • Previous experience in a call centre or similar customer service environment.
  • Prior experience in a team leader or supervisor role is desirable.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and a proactive, solution-oriented approach.
  • Empathy and patience when handling client concerns.
  • Proficiency in CRM systems and general computer applications (Zendesk is a bonus).
  • Financial acumen and experience with billing or retention is an advantage.
  • Ability to manage multiple tasks, set priorities, and work in a fast-paced environment.
  • Strong attention to detail and comfort working with numbers.
  • Pet lover is a plus

  • Customer Service Representative

    5 days ago

    Pasig, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱104,000 - ₱130,878 per year

    TSI (Transworld System Inc.)LOCATION: iSquare BLDG. Ortigas, Pasig CitySTART DATE: October 13 or 20, 2025CSR - US Utility Account (similar with MERALCO)Verint Assessment TA Interview Final Interview (Virtual process only)You can finish the assessment using your phone.Perks:Up to 30K package + uncapped monthly cash incentives.HMO Day 1 with 2 free...

  • Customer Service Supervisor

    5 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱350,000 - ₱600,000 per year

    CUSTOMER SERVICE SUPERVISORWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SERVICE SUPERVISOR?As the Supervisor, you will lead and...

  • Service Supervisor

    3 days ago

    Pasig, National Capital Region, Philippines OutForce Full time ₱900,000 - ₱1,200,000 per year

    About Client:Our Client provides an intuitive SaaS platform (known as HOA Start) designed to streamline the management of homeowners associations. Their goal is to empower communities by simplifying communication, payments, and administrative tasks through technology.Service Supervisor Position OverviewWe are seeking a detail-oriented and customer-centric...

  • Service Supervisor

    3 days ago

    Pasig, National Capital Region, Philippines OutForce Inc. Full time $70,000 - $120,000 per year

    *About Client:* Our Client provides an intuitive SaaS platform (known as HOA Start) designed to streamline the management of homeowners associations. Their goal is to empower communities by simplifying communication, payments, and administrative tasks through technology.*Service Supervisor Position Overview* We are seeking a detail-oriented and...

  • IT/ Service Desk Supervisor

    5 days ago

    Pasig, National Capital Region, Philippines Power Mac Center Full time ₱1,200,000 - ₱2,400,000 per year

    I. SYSTEMS DEVELOPER SUPERVISORThis position serves as a lead specialist on one or more systems and is responsible for the entire life cycle of an application development from analysis, coding, testing, and documentation.Develop programming code and software modifications using appropriate languages and tools to provide responsive and innovative solutions,...

  • Service Desk Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines Power Mac Center Full time ₱900,000 - ₱1,200,000 per year

    The Service Desk Supervisor manages the daily operations of the Service Desk team, ensuring timely and efficient delivery of IT support services. This role oversees ticket handling, SLA compliance, and escalations while mentoring team members and driving process improvements. The position requires strong leadership, technical knowledge, and a commitment to...

  • Customer Service Executive

    1 week ago

    Pasig, National Capital Region, Philippines Leapgen Lending Inc. Full time ₱216,000 per year

    Job ResponsibilitiesRespond promptly and accurately to customer inquiries via work-order system, email, and phone.Independently resolve common issues following the training manual and escalate complex or high-risk complaints to the supervisor as needed.Document customer interactions, issues, and resolutions with accuracy and completeness.QualificationsStrong...

  • Customer Service Staff – Service Scheduling

    24 hours ago

    Pasig, National Capital Region, Philippines ADA Manufacturing Corporation (ADAMCO) Full time ₱104,000 - ₱130,878 per year

    Service Scheduling- Receive service requests for agricultural machinery repairs via phone, email, or walk-in.- Plot and update the service schedule calendar for technicians and service teams.- Assign repair jobs based on technician availability, job priority, and location.- Confirm appointments and communicate service schedules to customers and...

  • Customer Service Agent

    2 weeks ago

    Pasig, National Capital Region, Philippines Zigzag Offshoring Full time ₱25,000 - ₱300,000 per year

    ZigZag is looking for Customer Service Agents to join our teamResponsibilitiesEmail and/or Phone Management: Respond to customer inquiries, complaints, and requests received via email promptly and professionally, adhering to established response time standards.Order Management: Assist customers with order-related inquiries, including order status, tracking,...

  • Customer Service Agent

    2 weeks ago

    Pasig, National Capital Region, Philippines ZigZag Careers Full time ₱40,000 - ₱60,000 per year

    ZigZag is looking for Customer Service Agents to join our team*The office is located in Ortigas, Pasig City*Salary package starts at Php25kResponsibilitiesEmail and/or Phone Management: Respond to customer inquiries, complaints, and requests received via email promptly and professionally, adhering to established response time standards.Order Management:...