Business Relationship Management Head

POSITION SUMMARY

The Business Relationship Manager (BRM) Head will serve as a bridge between Business Technology (BT) and JFC Business Units / Brands and Corporate Functions in the Philippines. The role will act as a conduit for communication and collaboration, ensuring that BT initiatives seamlessly align with the objectives and strategies of each business unit. This entails building strong relationships as a digital business partner with the heads of different business units, understanding their specific needs, challenges, and long-term goals.

One of the core responsibilities of the BRM Head is to keep the Business Unit Leadership Teams informed and engaged in the progress of BT initiatives. This involves regular updates, presentations, and discussions to ensure that stakeholders are aware of how technology is being leveraged to drive business outcomes.

The BRM Head acts as a strategic advisor, providing insights and recommendations on how technology can support and enhance the operations and objectives of each business unit. They collaborate closely with BT leadership to develop a comprehensive technology roadmap that reflects the priorities and timelines for each individual brand. This roadmap serves as a guiding framework for aligning BT investments, projects, and resources with the evolving needs of the business.

In addition to facilitating alignment and communication, the BRM Head plays a key role in driving accountability and accountability for BT initiatives across the organization. The role will ensure that appropriate resources are allocated and effectively utilized to drive delivery of prioritized business demands with measurable benefits.

POSITION DETAILS

Key Result Area 1. Strategic Alignment with Business Units

• Communicate effectively with stakeholders to ensure that IT strategy, capabilities, and projects are understood and supported across the organization.
• Map technology vision and strategy based on strategic goals of Business Units.
• Work with the Enterprise Architect, BT PMO, and BT Delivery Leads to develop BT Program timelines based on business value.
• Work with BT leadership to maintain a comprehensive and relevant service portfolio that aligned with the needs of different business units.
• Regularly review and update the service catalog to ensure it reflects the current and future demands of the organization.

Key Result Area 2. Business Partnership and Advisory

• Develop and maintain strong relationships with SBU and Corporate leadership teams, BT personnel, and other key stakeholders.
• Drive executive communication to present and influence stakeholders in line with the technology vision and strategy.
• Advocate and ensure that BT initiatives and projects are effectively prioritized and resourced to deliver against key business objectives.
• Implement and analyze stakeholder satisfaction surveys focused on BT service delivery and the impact of BT projects on BU operations.
• Develop an improvement plan based on the survey results, addressing areas of concern and leveraging areas of strength.

Key Result Area 3. Value Management and Realization

• Identify and prioritize opportunities for value creation through IT investments, leveraging methodologies such as benefits realization planning and value engineering.
• Work with business stakeholders to develop business cases and ROI analyses to justify IT investments and ensure alignment with organizational objectives.

Key Result Area 4. Vendor Management

• Manage and negotiate with technology vendors and service providers to ensure the delivery of high-quality products and services.
• Ensure contracts and service-level agreements (SLAs) are in accordance with company policy and provide optimal value.

Key Result Area 5. Technology Advocacy and Adoption

• Provide insights on emerging technologies and innovations that could benefit or disrupt the strategies and operations of the brands and corporate functions.
• Foster a culture of innovation by facilitating knowledge sharing sessions and workshops across brands and BT teams.
• Assess impact of new technology implementations on organizational structure, processes and procedures, and policies and incorporate accordingly to affected BUs.

POSITION QUALIFICATIONS

• Bachelor's degree holder in Information Technology, Technology Management or related field or equivalent experience.
• 8+ years experience in leading application management or program and project management. 5+ years in managing business stakeholders or customers.
• Training/License/Certification requirement: ITIL Foundation required; BRMP (Business Relationship Management Professional) or CBRM (Certified Business Relationship Manager) preferred
• Technical competency requirements include IT and ITIL Fundamentals, Enterprise Systems Knowledge, QSR or Retail Systems Knowledge, IT Service Management, Project Management, Data Analysis and Reporting, Emerging Technologies