Promoter Coordinator

About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role
The Promotion Coordinator is responsible for defining the appropriate strategy for the promoter team, mainly carriers and retailers, with the aim of increasing the volume of sales applications in the different assigned accounts.

Responsibilities

• Coordinate and assign promotional staff, as well as design scalable service models for each business partner, to achieve sales goals, achieve effective profitability, prevent fraud, and reduce overdue accounts.
• Monitor and follow up on the strategies defined by managers in the different accounts, negotiating participation in promotions with commercial companies.
• Supervise and support the daily operations of field promotional staff, maintaining field staff records and databases.
• Manage relationships with third-party agencies, establishing operational standards and ensuring compliance, and guiding the deployment of promoters to improve operational efficiency.
• Manage the budget, validating service invoices, processing payment requests, and monitoring expenses associated with the operation of promoters, including calculating field staff incentives.
• Assist in the acquisition, tracking, and delivery of service devices to promoter agencies.
• Implement and measure the results of various initiatives aimed at improving sales volume and quality.
• Monitoring and evaluating the effectiveness of promoters and agencies, and identifying areas for improvement and optimizing results.
• Collaborating with training and fraud prevention teams to educate staff and reduce fraudulent practices at points of sale, ensuring healthy and sustained growth.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum 2 years of relevant experience in coordinating sales promoters or field force with retail operations and managing third-party agencies is a plus, in the consumer electronics/mobile/telco industry.
• Strong teamwork skills to influence sales productivity through coordinating a team of sales promoters.
• Analytical and innovation skills and flexibility in a changing environment.
• Deep understanding of electronics retail sales and customer behavior.
• Proficient in Microsoft Excel, google suite, CRM systems, and field force management tools.
• Willingness to travel frequently for market visits and audits.

Benefits

• 100% Company Funded : Private Health Insurance for employee and immediate family
• 20 days vacation
• Phone finance, Headphone, home office equipment and wellness perks.
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening