Business Success Analyst
6 days ago
Full Time / Remote
2 hour acknowledgment response time
Required availability: US PST
3+ years holding a similar position
Duties and Responsibilities:
- Develop expertise with our software and apply industry knowledge
- Educate, mentor, and support customers and prospects
- B2B Customer / user support and cross selling
- Respond to opportunities and inquiries
- Customer relationship management
- Continuous learning of use cases and innovate new business cases for our product (A1 Tracker)
- Analytical problem solving
- Expand customer and product awareness
- Coordinate with team members and customers
- Resolve requests, manage tickets and communication requests (Jira)
- Lead meetings to diagnose & resolve issues (Teams)
- Host support, demo, and training sessions (Teams)
- Apply product and business knowledge
- Enhance sales and customer success
- Manage sales pipelines
- Support company leadership & take initiative
- Maintain process documentation
- Promotes our brand, Vision, Mission, Values, and People
Qualifications:
- Fluent in English (Speaking with minimal or no accent and business writing)
- Ability to work with and diagnose web application configurations, settings, & user issues
- Ability to analyze business needs and appropriate software solutions
- 3+ Years utilizing web-based software tools
- Confidence and presentations
- Negotiation and sales
- Problem solving and customer focused
- Familiarity with G-Mail, Google Apps / Calendar, Jira, HubSpot CRM, Dropbox, Teams
- MS Word, Excel, PowerPoint (Maintain documents & templates)
- Ability to call/receive calls w/US (i.e., over a skype #)
- Can work with minimal supervision
- Strong analytical skills with business acumen
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Health insurance
- Pay raise
- Work from home
Application Question(s):
- How much is your expected salary?
- What web applications do you have experience in training, administration, or sales?
- Describe your strengths that will make you successful in this role?
- Are you willing to work US PST?
Education:
- Bachelor's (Required)
Experience:
- Customer service: 3 years (Required)
Language:
- fluent English (Required)
Work Location: Remote
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