RPA / Automation Solutions Business Analyst

Location: Meycauayan, Bulacan, PH / Rockwell, Makati, PH

Company: Nestlé Business Services AOA, Inc.

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us?

A day in the life of...

You will serve as a vital link between IS/IT and business consumers and customers. This role requires a deep understanding of business functions, identifying opportunities and challenges, and advising on optimal solutions. You will translate business strategies, threats, and needs into IS/IT product requirements and facilitate collaboration between Operations, the Business Development Unit, and market business partners to specify, test, and deploy IS/IT automation solutions.

Key Responsibilities:

1. Project Management and Coordination

• Structure automation projects by assessing efforts, defining resource needs, coordinating execution, and monitoring progress to ensure successful project closure.
• Collaborate with Business Systems Analysts (BSA) to define and prioritize development tasks, ensuring business requirements are met.
• Provide guidance and recommendations to stakeholders on resource identification, prioritization, and coordination within the Automation Product/Project portfolio.

2. Building and Testing Automation Solutions

• Partner with End-to-End Product Owners (E2E POs) and Market Automation Leads (MAL) to identify process automation opportunities.
• Gather detailed process requirements and expected outcomes, including As-Is process flows, service requirements (SRs), benefits, and key outcomes.
• Create Process Design Documents (PDD) and conduct testing of new automation solutions.
• Identify and address bugs prior to deployment and ensure updated standard routines are available for automated processes.
• Support the local BSA team in scripting new solutions for local initiatives and assess the best options for automation solutions, including process improvements.

3. Deployment of Automation Solutions

• Consolidate the automation pipeline for the NBS Center based on inputs from Center Operations, Process Optimizers, and the Market Digital Acceleration Team.
• Align automation priorities with Operations, Product Owners, and market stakeholders, assessing delivery timelines and efforts.
• Collaborate with the Global BSA team on global initiatives, ensuring their integration into the Center Automation pipeline.
• Identify future enhancements and support Operations in scheduling robot frequency.

4. Sustaining Automation Solutions

• Ensure continuous capability building and technical support for developed automation solutions.
• Develop supporting documentation, including troubleshooting guides and instruction manuals (Quick Reference Guides).
• Conduct knowledge-sharing sessions and capability-building workshops on available automations within NBS.
• Identify and report enhancements for existing automation solutions due to technical updates or system migrations.

5. Ongoing Support and Collaboration

• Support the local BSA in prototype creation and scripting new solutions through PowerApps or Power Automate.
• Collaborate with the NBS E2E Product Owner and Market Digital Acceleration Lead during design events and baselining exercises.
• Assist the Market Project team throughout the automation process steps and provide documentation coaching.

6. Stakeholder Management

• Oversee overall project planning, monitoring, and controlling from go-live to Hypercare exit.
• Provide status updates to key stakeholders and the Senior Leadership team, ensuring alignment on project governance and business reviews.
• Coordinate closely with Local BSAs, Data Visualization Specialists, Process Optimizers, and the Market Digital Acceleration team to proactively assess risks and implement mitigation strategies.
• Facilitate effective communication with key stakeholders to support proposed strategies, process improvements, and operational decisions.

What will make you successful

• Educational Qualifications: Bachelor's degree in Business, Information Systems, or a related discipline; an M.B.A. is a plus.

• Business Analysis Experience: Proven experience in business analysis within a relevant functional area, demonstrating the ability to assess business needs and develop effective solutions.

• Project Management Expertise: Extensive experience in project management, including planning, execution, and stakeholder management, ensuring successful project delivery.

• Relevant Business Experience: Significant business experience in a relevant function, providing a strong understanding of industry practices and challenges.

• Agile/DevOps Methodology: Strong experience working in an Agile and DevOps environment, utilizing design thinking methodology to foster innovation and enhance project outcomes.

• Effective Communication Skills: Exceptional communication skills, with the ability to engage and influence stakeholders at various levels across the organization.

• Global Collaboration Experience: Experience working in a global environment and with virtual teams, demonstrating the ability to navigate cultural differences and foster collaboration across diverse locations.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us

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