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Documentation Gathering Associate

2 weeks ago

Makati City, National Capital Region, Philippines Secure Visa Consulting, Inc. Full time $4,000 - $6,000 per year

Responsibilities:

  • Manage email follow-ups and schedule virtual meetings to assist clients with document requirements
  • Ensure timely and accurate communication aligned with immigration and school requirements
  • Record all client interactions and updates in our internal systems (CRM)
  • Collect, label, sort, and endorse client documents between processing stages
  • Review submitted files for completeness and accuracy based on processing checklists
  • Maintain organized digital archives, ensuring compliance with privacy standards
  • Provide support to ensure smooth handovers of client files between departments

Skills & Qualifications:

  • Bachelor's degree in any field (preferred: Business Administration, Communications, Education, or related)
  • Experience in customer service, admin, or documentation support (education/visa consultancy a plus)
  • Strong attention to detail and document accuracy
  • Excellent communication skills — both written and verbal
  • Familiarity with CRM tools and digital filing systems
  • Highly organized and capable of handling multiple tasks simultaneously
  • Adaptable, proactive, and collaborative team player
  • Trustworthy with sensitive client information and documents