Social Media Community Associate

1 week ago

Paranaque City, Calabarzon, Philippines DigiPlus Interactive Corp. Full time ₱150,000 - ₱250,000 per year

About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit:

Responsibilities:

  • Promptly responding to customer queries via Social Media Platform
  • Monitor company tags, mentions, and direct message
  • Respecting client confidentiality at all times.
  • Help identify recurring customer feedback or emerging issues through social monitoring
  • Work closely with customer experience and marketing teams to align support efforts with brand voice
  • Contribute ideas for improving digital support workflows and customer satisfaction
  • Keeping records of customer interactions, transactions, comments, and complaints with outmost confidentiality
  • Occasionally conduct Outbound calls to customers and respond to customer emails.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.

Requirements:

  • Fresh Graduates or at least 2nd year College undergrad are welcome to apply.
  • Service experience, with Gaming experience is a plus.
  • Strong knowledge of social media platforms and best practices.
  • A good command of interpreting Written English and Local Tagalog Language
  • Computer Literate and familiar with basic office applications such as Word, Excel and PowerPoint.

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