Outlet Manager

3 days ago

San Fernando, Ilocos, Philippines Zuspresso Philippines Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Position Summary

The Outlet Manager is responsible for achieving outlet business goals, including sales, profitability, customer satisfaction, product quality, and team performance. Ensures team development, adherence to ZUS Coffee standards, and compliance with government requirements.

Primary Responsibilities

STRATEGY PLANNING & EXECUTION

Leads strategic goal-setting and planning to achieve operational performance targets for the outlet.


• Plans and sets the daily, monthly, and annual goals for the outlet to enhance performance in People, Profit, Sales, and Customer.


• Manages outlet resources, including manpower, machines, methods, materials, and systems, ensuring they work together seamlessly to achieve daily operational targets.


• Delegates appropriate roles and responsibilities to Outlet Supervisors and Baristas, ensuring smooth operational flow and adequate manpower allocation to effectively fulfill their duties.

CUSTOMER TARGET ACHIEVEMENT

Oversees the execution and implementation of quality standards in managed outlets, ensuring consistency and excellence in customer service.


• Monitors team compliance with coffee SOPs, ensuring adherence to ZUS Coffee's operational systems.


• Enforces customer service standards, ensuring the team consistently delivers high-quality service.


• Assesses and manages customer feedback from Customer Happiness records, developing action plans for resolution.


• Leads outlet to achieve ORA audit goals, translating strategies into measurable improvements in ORA and QAQC audits.


• Works with Outlet Supervisors to ensure food safety, cleanliness, and security compliance.


• Ensures outlet compliance with government regulations, including permits and licenses.

PEOPLE TARGET ACHIEVEMENT

Leads the hiring, training, development, coaching, and retention activities of the outlet team, ensuring their productivity, performance, and compliance to achieve the outlet's operational goals.


• Leads the outlet team in promoting an atmosphere that aligns with ZUS Core Values.


• Manages entire employment process of barista, from hiring to separation.


• Oversees the training and development of the outlet team, ensuring alignment with the Academy team's capability-building requirements and completion of necessary training and certifications.


• Reinforces operational excellence and fosters a culture of continuous learning.


• Develops engagement initiatives to enhance employee retention.


• Sets clear expectations, delegates responsibilities, and communicates key practices and guidelines to ensure smooth operations.


• Regularly conducts performance reviews with Outlet Supervisors and Baristas using company tools, while recognizing individual and team achievements through existing and new recognition methods.


• Challenges and inspires team members to achieve business results.

PROFIT TARGET ACHIEVEMENT

Oversee the implementation of profit maximization processes and systems to achieve profit targets across all components.


• Manages outlet inventory processes, ensuring accurate and adequate resources from forecasting to consumption.


• Leads achievement of COGS, labor cost, and EBITDA targets using guidelines and tools for effective monitoring and compliance.

SALES TARGET ACHIEVEMENT

Leads the implementation of sales-building initiatives, ensuring that all outlets under their management are able to achieve their specific targets.


• Establishes a sales and marketing orientation within the store team, guiding them to identify customer needs and sales opportunities to meet targets.


• Develops local store marketing initiatives to drive sales performance and achieve target goals.


• Ensures adherence to marketing and merchandising guidelines to support sales objectives.

Position Qualifications

Education:

  • Bachelor's degree in Business Management, Hotel & Restaurant Management or related courses Experience:

  • 3-5 years' store managerial experience in store operations, restaurant/food service or retail outlet operations.

  • With experience in Food & Beverage Customer Service, Inventory and P&L management, Sales Building, People Training & Development Competencies: - Excellent outlet shifts management skills - Excellent presentation and communication skills (written and verbal) - Excellent problem-solving and time-management skills - Excellent interpersonal skills - Project management and planning abilities - Proficient in Customer Service & Feedback Management - Knowledgeable in Local Store Marketing, Retail Trade Area Insighting, Sales Strategy Development - Proficient in basic computer applications Essential Traits:

  • Takes initiative

  • Confident, proactive, and able to work under pressure to meet tight deadlines

  • Honest, with high integrity

  • Strong leadership and coaching abilities

  • A valuable team player, yet able to work independently

  • Possesses a "Customer Comes First" mindset
    • Work Conditions: - Required to work shifts, overtime, weekends and Public Holidays - Capable of managing multiple outlets - Willing to travel - Requires a high level of social interaction with both staff and customers.

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