Assistant Manager

About Us

We are a leading dermatology clinic dedicated to providing exceptional patient care through advanced medical and aesthetic dermatological services. Our clinic is committed to clinical excellence, patient comfort, and delivering a premium, patient-centered experience. We support a wide range of dermatologic procedures and treatments in a professional, welcoming environment and uphold the highest standards of care, service, and operational excellence.

About the Job

The Assistant Clinic Manager is responsible for ensuring the efficient and effective daily operations of the clinic. This role oversees administrative excellence, delivers outstanding patient experiences, and drives optimal team performance. The Assistant Clinic Manager upholds clinic standards, ensures regulatory compliance, supports revenue growth, and fosters a welcoming and premium environment for every client.

Clinic Operations & Facility Management

• Oversee day-to-day clinic operations to maintain workflow efficiency and high-quality patient care
• Coordinate appointment scheduling with doctors and clinic personnel to optimize service delivery
• Enforce clinic policies and standard operating procedures to ensure service excellence, safety, and compliance
• Maintain a clean, organized, and aesthetically pleasing clinic environment aligned with the brand's premium positioning

Customer Experience & Relations

• Champion exceptional customer service to enhance client satisfaction and retention
• Address and resolve client concerns or complaints promptly and professionally
• Foster a warm, welcoming atmosphere that reflects the signature clinic experience
• Collaborate with the team to grow the clinic's customer database through quality service and word-of-mouth referrals

Sales, Marketing & Financial Management

• Monitor the clinic's financial performance, including budgeting, billing, collections, and expense control
• Develop and execute sales promotions, seasonal campaigns, and clinic events to drive revenue and client loyalty
• Partner with the Marketing and Communications team to ensure timely roll-out of marketing initiatives and materials
• Collaborate with the Accounting team on financial reporting, invoicing, and reconciliation

Team Leadership & Human Resource Coordination

• Serve as the primary point of contact for recruitment, onboarding, coaching, performance management, and disciplinary matters when necessary
• Conduct regular performance evaluations and provide actionable feedback to support staff development
• Lead training and development programs to maintain excellence in customer service and operational standards
• Motivate and inspire the team to meet performance targets and consistently deliver superior patient experiences

Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, or a related field
• Minimum of 5 years of relevant experience, including 1-3 years in a managerial role within customer service, hospitality, or client experience management
• Prior experience in the Dermatology, aesthetic, beauty, luxury service, medical spais a strong advantage
• Proven leadership ability with experience managing diverse teams and overseeing clinic operations
• Strong financial acumen with the ability to manage budgets, control costs, and analyze revenue performance
• Excellent organizational and time-management skills
• Proficiency in healthcare management systems and clinic software
• Outstanding interpersonal, communication, and customer service skills

Work Schedule: Willingness to work six (6) days a week. Full time, weekdays, may include weekends & holidays.

Location: Kamias, Quezon City

Benefits:

• Competitive salary
• Commission on top of basic pay
• Comprehensive benefits package, including HMO and life insurance
• Paid holiday, weekend premium, vacation, sick and maternity leave
• Training and professional development opportunities.
• Positive and supportive work environment with opportunities for growth and advancement

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