Assistant Manager
1 week ago
About the Role
The role requires a skilled professional with experience in corporate travel account management and team leadership. The candidate will be responsible for overseeing a team, ensuring the achievement of KPIs and SLAs, and acting as a subject matter expert in ticketing.
Responsibilities
- Cryptic/Native GDS experience is required.
- Must have recent/current experience in corporate travel account.
- Experience in team management, should act as ticketing SME to assist team or intervene as needed
- Handling a team of L2 – Complex itinerary trained resources
- Responsible to achieve the KPI/SLA of the process for the team
- Ability to deliver through people
- Experience and ability to supervise team and conduct administrative functions
- Managing a team in past for min 2 to 3 years in Corp Travel & one more GDS experience
- Able to speak & write fluent English
- Confident to lead conference calls
- Able to produce dashboards & reports in Excel & presentation formats
- Good analytical and conflict management skills
Qualifications
Minimum of 2 to 3 years of experience in corporate travel management and GDS systems.
Required Skills
- Strong leadership and team management skills
- Proficiency in GDS systems
- Excellent communication skills in English
- Analytical and conflict management abilities
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