Customer Service Planner Specialist

2 days ago

Pasig, National Capital Region, Philippines Nutri-Asia, Inc. Full time ₱500,000 - ₱1,000,000 per year

JOB OBJECTIVES:

Executes the plans as directed by the Customer Service Manager pertaining to customer service level of accounts.

DUTIES AND RESPONSIBILITIES:

  • Prepares CCFOT report by channel in preparation for the weekly cadence report with Logistics & Supply Chain
  • Coordinates with 3rd party Logistics provider through the internal Logistics for finished goods delivery from Internal DC
  • Coordinates with planning for supply for KAG to ensure efficient delivery service to Key Accounts
  • Coordinates with KAMs and other partners to address root issues of unserved orders
  • Provides proactive communication of issues to KAMs/DBMs that will have an impact on CSL
  • Translates and executes deliverables of CSG as stated in the mechanics of Sales Action Brief of CMD
  • Understands the demand and supply of new products based on CMD Directions
  • Supports activities based on Sales plan
  • Anticipate events and schedules that will affect deliveries to Distributors and Key Accounts
  • Coordinates with TQM on product complaints and provides closure based on TQM's findings and recommendations
  • Consolidates bad orders and ensures 48hr response time on the completion of CM related to breakages and damages to betaken up in the SOA of distributors

FUNCTIONAL KNOWLEDGE/ SKILL REQUIREMENTS:

  • Excellent administrative skills
  • Good Collaboration and communication skills
  • Adept in MS Office such as MS Word, MS Excel and MS PowerPoint
  • Must have a Bachelor's Degree, ideally in Engineering (Industrial), Business, or equivalent.
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Ideally 1-4 Yrs Experienced Employee specialized in Engineering - Industrial or equivalent.

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