Technical Support Engineer II– Networking

Technical Support Engineer II – Networking & Linux

Location
: Manila, Philippines (Onsite – vendor office)

Compensation & Benefits
: ₱100,000++ per month

Benefits
:

• 13th month pay included
• Growth opportunity with a global technology leader
• Exposure to international enterprise clients

Company background
: global technology vendor specializing in networking and security software solutions

Urgency
: 4 Open Roles (1 closed)

Work Schedule:

• Flexible working hours:
  7 AM – 5 PM (9 hours/day)
  .
• On-call support required occasionally (once a month, weekend standby).
• Average 2–3 support cases per day.
• No night shifts.

Employment Type
: Permanent / Full-time

Company Overview

Our client, a global technology vendor specializing in
networking and security software solutions
, is urgently hiring
Technical Support Engineer II
professionals in Manila. In this role, you will be part of a team providing
high-quality technical support to large enterprise clients and external vendors worldwide
.

This is a career-defining opportunity for technical professionals with strong networking and Linux skills who are looking to grow in an international, fast-paced environment.

Role Summary

As a Technical Support Engineer II, you will serve as the
frontline technical expert
for enterprise customers, troubleshooting and resolving complex issues related to
networking (routing & switching), Linux environments, and system automation
. You will work closely with external stakeholders (software vendors and enterprise clients) to provide professional, solutions-oriented support.

This is
not an internal IT support role
– the focus is on
enterprise-grade external customer support
.

Key Responsibilities

• Provide
  advanced technical support
  to enterprise customers in networking, routing, switching, and Linux environments.
• Troubleshoot incidents, analyze root causes, and deliver timely resolutions.
• Manage 2–3 support cases per day, including on-call coverage (approx. once a month, no night shifts).
• Collaborate with global engineering and vendor teams to resolve escalated cases.
• Document troubleshooting steps, knowledge base articles, and best practices.
• Continuously improve efficiency through scripting or automation (nice to have).

Mandatory Skillset

• Strong hands-on knowledge in:
• Networking
  (routing & switching, VLANs, STP, trunking, MAC tables, etc.)
• Routers & Switches
  (Cisco, Juniper, or equivalent)
• Linux troubleshooting & administration
  (commands, logs, processes, networking)
• Enterprise-grade troubleshooting and customer support experience.
• Ability to explain and resolve issues in a clear, professional manner with large organizations.

Nice-to-Have Skills

• Scripting / Automation
  (Python, Shell, or similar).
• CCNA / CCNP
  certifications (not mandatory, but a strong plus).
• Prior experience supporting
  software vendors or enterprise-grade clients
  in security or networking.

Candidate Profile

4–5 years of technical support experience

Hands-on troubleshooting of networking & Linux issues

Background in supporting
external enterprise clients
(not just internal IT teams)

Ability to answer core routing, switching, and Linux troubleshooting questions during interviews

Killer Questions (Sample Topics for Screening)

To assess technical depth, candidates should be confident in topics such as:

• Routing
  : static vs dynamic, RIP vs OSPF vs BGP, administrative distance, default routes.
• Switching
  : VLANs, trunking, STP, port security, MAC address tables.
• Linux
  : troubleshooting with top, ps, df, grep, logs, process & service management, network restarts.

Application Requirements

• Updated CV with
  clear technical skills and enterprise client experience
  .
• Completed
  Excel candidate form
  (mandatory for submission).
• Interview availability.
• Contact details.

This is an
urgent hire
with 4 open seats. If you are passionate about networking, Linux, and enterprise technical support — we want to hear from you