Technical Support Engineer II – Networking

Technical Support Engineer II – Networking & Linux

Location: Manila, Philippines (Onsite – vendor office)

Compensation & Benefits: ₱100,000++ per month

Benefits:

• 13th month pay included
• Growth opportunity with a global technology leader
• Exposure to international enterprise clients

Company background: global technology vendor specializing in networking and security software solutions

Urgency: 4 Open Roles (1 closed)

Work Schedule:

• Flexible working hours: 7 AM – 5 PM (9 hours/day).
• On-call support required occasionally (once a month, weekend standby).
• Average 2–3 support cases per day.
• No night shifts.

Employment Type: Permanent / Full-time

Company Overview

Our client, a global technology vendor specializing in networking and security software solutions, is urgently hiring Technical Support Engineer II professionals in Manila. In this role, you will be part of a team providing high-quality technical support to large enterprise clients and external vendors worldwide.

This is a career-defining opportunity for technical professionals with strong networking and Linux skills who are looking to grow in an international, fast-paced environment.

Role Summary

As a Technical Support Engineer II, you will serve as the frontline technical expert for enterprise customers, troubleshooting and resolving complex issues related to networking (routing & switching), Linux environments, and system automation. You will work closely with external stakeholders (software vendors and enterprise clients) to provide professional, solutions-oriented support.

This is not an internal IT support role – the focus is on enterprise-grade external customer support.

Key Responsibilities

• Provide advanced technical support to enterprise customers in networking, routing, switching, and Linux environments.
• Troubleshoot incidents, analyze root causes, and deliver timely resolutions.
• Manage 2–3 support cases per day, including on-call coverage (approx. once a month, no night shifts).
• Collaborate with global engineering and vendor teams to resolve escalated cases.
• Document troubleshooting steps, knowledge base articles, and best practices.
• Continuously improve efficiency through scripting or automation (nice to have).

Mandatory Skillset

• Strong hands-on knowledge in:
• Networking (routing & switching, VLANs, STP, trunking, MAC tables, etc.)
• Routers & Switches (Cisco, Juniper, or equivalent)
• Linux troubleshooting & administration (commands, logs, processes, networking)
• Enterprise-grade troubleshooting and customer support experience.
• Ability to explain and resolve issues in a clear, professional manner with large organizations.

Nice-to-Have Skills

• Scripting / Automation (Python, Shell, or similar).
• CCNA / CCNP certifications (not mandatory, but a strong plus).
• Prior experience supporting software vendors or enterprise-grade clients in security or networking.

Candidate Profile

4–5 years of technical support experience

Hands-on troubleshooting of networking & Linux issues

Background in supporting external enterprise clients (not just internal IT teams)

Ability to answer core routing, switching, and Linux troubleshooting questions during interviews

Job Types: Full-time, Permanent

Pay: Php90, Php100,000.00 per month

Benefits:

• Opportunities for promotion

Application Question(s):

• Total years of Scripting / Automation (Python, Shell, or similar)? [Nice to have]
• Do you have prior experience supporting software vendors or external enterprise-grade clients in security or networking? Pls share total years & Company name [experience in Global companies or major regional corporations Operate complex networks/data centers with routers, switches, firewalls, Linux servers].
• Total years of hands-on troubleshooting of networking & Linux issues?
• What is your last drawn average salary and expected salary per month in PHP currency?

Education:

• Bachelor's (Preferred)

Experience:

• Computer networking (routing): 6 years (Preferred)
• VLANs: 6 years (Preferred)
• STP: 6 years (Preferred)
• truncking: 6 years (Preferred)
• MAC tables: 6 years (Preferred)
• Routers & Switches (Cisco, Juniper, or equivalent: 6 years (Preferred)
• Linux troubleshoot-commands, logs, processes, networking: 6 years (Preferred)
• support enterprise-grade clients in security/networking: 3 years (Preferred)

License/Certification:

• CCNA / CCNP certifications (not mandatory, but preferred)? (Preferred)

Work Location: In person