Senior Technical Support Engineer II

2 days ago

Manila, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time ₱1,140,000 per year

As a Technical Support Engineer II , you will be responsible for:

· Monitor and triage incoming support cases via a shared queue.

· Prioritize and resolve quick-win issues to meet response and resolution SLAs.

· Identify and escalate Severity 1 cases following established protocols.

· Maintain and update backlog cases with clear, structured documentation.

· Participate in weekend/on-call support as per the rotation schedule.

· Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.

· Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

What You Need:

Non-negotiable Requirements:

· Prior Enterprise Customer experience (supporting global clients or customers, not internal users)

· Prior direct experience working for vendors and supporting paying customers. (examples of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)

· Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system

· A minimum of 4-5 years of knowledge/prior experience in the Linux

Operating System is required.

· Global support experience working with internal and external

stakeholders is a requirement.

· Excellent communication skills.

· Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.

Job Type: Full-time

Pay: Up to Php95,000.00 per month

Application Question(s):

  • A minimum of 4-5 years of experience in the Linux Operating System is required.
  • Global support experience working with internal and external stakeholders is a requirement
  • -Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
  • Global support experience working with internal and external stakeholders is a requirement.

Work Location: In person

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