Senior Technical Support Engineer II

3 days ago

Manila, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time ₱1,140,000 per year

As a Technical Support Engineer II , you will be responsible for:

· Monitor and triage incoming support cases via a shared queue.

· Prioritize and resolve quick-win issues to meet response and resolution SLAs.

· Identify and escalate Severity 1 cases following established protocols.

· Maintain and update backlog cases with clear, structured documentation.

· Participate in weekend/on-call support as per the rotation schedule.

· Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.

· Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

What You Need:

Non-negotiable Requirements:

· Prior Enterprise Customer experience (supporting global clients or customers, not internal users)

· Prior direct experience working for vendors and supporting paying customers. (examples of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)

· Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system

· A minimum of 4-5 years of knowledge/prior experience in the Linux

Operating System is required.

· Global support experience working with internal and external

stakeholders is a requirement.

· Excellent communication skills.

· Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.

Job Type: Full-time

Pay: Up to Php95,000.00 per month

Application Question(s):

  • A minimum of 4-5 years of experience in the Linux Operating System is required.
  • Global support experience working with internal and external stakeholders is a requirement
  • -Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
  • Global support experience working with internal and external stakeholders is a requirement.

Work Location: In person

  • Technical Support Engineer II – Networking

    4 days ago

    Manila, National Capital Region, Philippines TEK INFOTREE SDN BHD Full time ₱1,000,000 - ₱1,200,000 per year

    Technical Support Engineer II – Networking & LinuxLocation: Manila, Philippines (Onsite – vendor office)Compensation & Benefits: ₱100,000++ per monthBenefits:13th month pay includedGrowth opportunity with a global technology leaderExposure to international enterprise clientsCompany background: global technology vendor specializing in networking and...

  • Technical Support Engineer II

    4 days ago

    Manila, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time ₱720,000 - ₱1,080,000 per year

    As a Technical Support Engineer II , you will be responsible for:· Monitor and triage incoming support cases via a shared queue.· Prioritize and resolve quick-win issues to meet response and resolution SLAs.· Identify and escalate Severity 1 cases following established protocols.· Maintain and update backlog cases with clear, structured documentation.·...

  • Technical Support Representative II

    1 week ago

    Manila, National Capital Region, Philippines SupportNinja Full time ₱900,000 - ₱1,200,000 per year

    Work Setup:Permanent Remote/WAHEquipment provision:Bring your own device (BYOD)TheTechnical Support Representative IIwill work with our customers to resolve routine and advanced technical issues as well as address general account concerns.What does a day in the life as a Technical Support Representative II look like?ESSENTIAL FUNCTIONS AND...

  • technical education and skills development specialist ii

    3 days ago

    Manila, National Capital Region, Philippines Technical Education and Skills Development Authority - Government Full time ₱900,000 - ₱1,200,000 per year

    TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALIST II in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Technical Editor II

    1 week ago

    Manila, National Capital Region, Philippines Certara Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewThe Technical Editor II expertly edits documents per client/Certara specifications, templates, style guides, and other guidance documents taking into consideration business goals, project deliverables, timelines, and budgets. The Technical Editor II can quickly and accurately switch from one client specification to another and work with multiple...

  • Technical Editor II

    3 days ago

    Manila, National Capital Region, Philippines Certara Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewThe Technical Editor II expertly edits documents per client/Certara specifications, templates, style guides, and other guidance documents taking into consideration business goals, project deliverables, timelines, and budgets. The Technical Editor II can quickly and accurately switch from one client specification to another and work with multiple...

  • engineer ii

    4 days ago

    Manila, National Capital Region, Philippines BIR, Revenue Region No. 13, Cebu City - Government Full time ₱300,000 - ₱600,000 per year

    ENGINEER II in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Senior IT Technical Support

    4 days ago

    Manila, National Capital Region, Philippines NiCE Full time $70,000 - $120,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.At NICE, we don't limit our challenges. We challenge our limits....

  • Application Specialist II

    4 days ago

    Manila, National Capital Region, Philippines IDS Medical Systems (idsMED) Full time $90,000 - $120,000 per year

    The Application Specialist II (AS II) will serve as the primary technical expert in operating Haifu (High-Intensity Focused Ultrasound) and Surgical Robotic systems. This role involves direct collaboration with physicians during clinical procedures, ensuring optimal system performance, and providing advanced training to healthcare professionals. The AS II...

  • technical support engineer

    4 days ago

    Manila, National Capital Region, Philippines Robinsons Land Corp Full time ₱900,000 - ₱1,200,000 per year

    DepartmentBuilding ManagementJob posted onSep 08, 2025Employment typeProbationaryRole MissionAs a Technical Support Engineer (Electrical), you will be responsible for developing and implementing standard engineering policies for the Building Management Department of Robinsons Offices. Your role includes conducting technical evaluations of equipment...