Reports Analyst

3 days ago

Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Summary:

The Reports Analyst transforms complex data into actionable insights that support operations, training, and quality performance in a fast-paced BPO environment. This role is responsible for building dashboards, consolidating reports from multiple systems, and conducting in-depth analyses to identify trends and drive continuous improvement.

Key Responsibilities:

  • Develop and maintain dashboards and scorecards aligned with business KPIs
  • Consolidate data from CRM, WFM, QA, and other platforms
  • Deliver accurate daily, weekly, and monthly reports
  • Perform trend, variance, and root cause analysis
  • Collaborate with internal teams to improve reporting processes and performance metrics
  • Ensure data accuracy, consistency, and integrity
  • Support automation and documentation of reporting workflows

Tools & Platforms:

  • Excel (Advanced), Power BI/Tableau/Google Data Studio
  • SQL, Google Sheets
  • CRM (Salesforce, Zendesk), Dialers (Five9, NICE)
  • WFM (Verint, Aspect), QA tools (Observe.AI, Scorebuddy)
  • Python or R (nice to have)

Qualifications:

  • Bachelor's degree in Statistics, Business, IT, or related field
  • 1–2 years' experience in data analysis/reporting in a BPO setting
  • Strong analytical, communication, and time management skills
  • Familiarity with BPO metrics (AHT, CSAT, QA, etc.) preferred

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