Reports Analyst

3 days ago

Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Summary:

The Reports Analyst transforms complex data into actionable insights that support operations, training, and quality performance in a fast-paced BPO environment. This role is responsible for building dashboards, consolidating reports from multiple systems, and conducting in-depth analyses to identify trends and drive continuous improvement.

Key Responsibilities:

  • Develop and maintain dashboards and scorecards aligned with business KPIs
  • Consolidate data from CRM, WFM, QA, and other platforms
  • Deliver accurate daily, weekly, and monthly reports
  • Perform trend, variance, and root cause analysis
  • Collaborate with internal teams to improve reporting processes and performance metrics
  • Ensure data accuracy, consistency, and integrity
  • Support automation and documentation of reporting workflows

Tools & Platforms:

  • Excel (Advanced), Power BI/Tableau/Google Data Studio
  • SQL, Google Sheets
  • CRM (Salesforce, Zendesk), Dialers (Five9, NICE)
  • WFM (Verint, Aspect), QA tools (Observe.AI, Scorebuddy)
  • Python or R (nice to have)

Qualifications:

  • Bachelor's degree in Statistics, Business, IT, or related field
  • 1–2 years' experience in data analysis/reporting in a BPO setting
  • Strong analytical, communication, and time management skills
  • Familiarity with BPO metrics (AHT, CSAT, QA, etc.) preferred

  • Reports Analyst

    1 day ago

    Davao City, Davao, Philippines Snapscale Full time ₱1,200,000 - ₱2,400,000 per year

    ABOUT THE ROLEWe're looking for a highly skilled Reports Analyst to join our team. This role is perfect for someone who can turn complex data into meaningful insights, build reliable reports, and support leadership in making data-driven decisions.RESPONSIBILITIESCollect, organize, and analyze large datasets to identify trends, patterns, and actionable...

  • Reports Analyst

    1 day ago

    Davao City, Davao, Philippines OfficePartners360 Full time ₱300,000 - ₱348,000 per year

    Job Summary:The Reports Analyst transforms complex data into actionable insights that support operations, training, and quality performance in a fast-paced BPO environment. This role is responsible for building dashboards, consolidating reports from multiple systems, and conducting in-depth analyses to identify trends and drive continuous improvement.Key...

  • Financial Reporting Analyst

    1 day ago

    Davao City, Davao, Philippines Ulticon Builders Inc. Full time ₱600,000 - ₱1,200,000 per year

    Job Specifications:Balance Sheet AccountsMonitors, analyses and report on inventory valuation, production and various other costs;Checks/verifies Purchase Orders that requires advance payment;Prepares and posts month-end entries such as amortization of prepayments, depreciation and adjusting entries relating to balance sheet accounts;Reconciles/verifies...

  • Warehouse Analyst

    3 days ago

    Davao City, Davao, Philippines CREST Forwarder, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking a talented Warehouse Analyst to join the CREST Forwarder, Inc. team in our Davao City Branch location. As a Warehouse Analyst, you will play a crucial role in optimizing our logistics operations by providing in-depth analysis and reporting to drive continuous improvement. This full-time position offers excellent opportunities...

  • Inventory Analyst

    5 days ago

    Davao City, Davao, Philippines Rose Excellence Corporation Full time ₱150,000 - ₱250,000 per year

    Primary Duties & ResponsibilitiesEncode finished goods/production in every branch to monitor the actual count and sales of the branch.Receive & file the documents of all branches.Total all the sales amount starting day 1 up to 31 and report it to the sales analyst.QualificationBachelor's degree in business administration, marketing, or a related field.At...

  • Operations Analyst

    2 weeks ago

    Davao City, Davao, Philippines Connext Full time ₱250,000 - ₱500,000 per year

    TheOperations Analystis responsible for ensuring seamless service delivery by monitoring team member utilization, addressing deviations in schedules, maintaining business continuity plans, and fostering a productive and cohesive team environment.Tasks and Responsibilities:Monitor team member utilization using Uptime Monitoring tool and identify any...

  • accounting analyst

    2 weeks ago

    Davao City, Davao, Philippines WRN Health Incorporated Full time ₱300,000 - ₱600,000 per year

    About the role We are seeking an Accounting Analyst to join our dynamic finance team at WRN Health Incorporated in Davao City, Davao del Sur. This full-time role will be responsible for providing comprehensive financial analysis and reporting to support the organization's strategic objectives.What you'll be doingPrepare and analyze financial statements,...

  • Laboratory Analyst

    5 days ago

    Davao City, Davao, Philippines Agri Exim Full time ₱250,000 - ₱500,000 per year

    Job Opportunity: Chemical Laboratory AnalystLocation:Agri Exim Global, Inc. – Darong, Davao Del SurEmployment Type:Full-timeAbout the Role:We are looking for aChemical Laboratory Analystto join our Quality Assurance team. The ideal candidate will be responsible for conducting chemical analyses of raw materials, in-process samples, and finished products to...

  • Collection Analyst

    1 day ago

    Davao City, Davao, Philippines Connext Full time ₱600,000 - ₱800,000 per year

    We're Hiring Discover why our work environment was awarded as a Great Place to Work. Join our team, Apply TODAYWe are hiring forCollection AnalystWhat's in it for you?Competitive CompensationMonthly Allowance & Perfect Attendance BonusMid-Year BonusHMO Coverage & Life insuranceMandated Government Benefits25% Night DifferentialCompany provided equipmentGreat...

  • Quality Assurance Analyst

    3 days ago

    Davao City, Davao, Philippines PROTALENTNEXUS CONSULTING Full time ₱360,000 - ₱420,000 per year

    Quality Assurance Analyst Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer)Start Date: ASAPAbout the RoleWe are looking for a Quality Assurance Analyst to join our IT support team in Clark, Pampanga. The ideal candidate will have a strong helpdesk background, excellent troubleshooting skills across...