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About the role
As a Healthcare BPO Spanish Client Services Representative at access healthcare, you will play a crucial role in providing high-quality customer service support to our Spanish-speaking clients. This full-time position is based in Taguig City, Metro Manila, and offers an excellent opportunity to develop your skills in a dynamic and growing healthcare organisation.
What you'll be doing
- Handling inbound calls from Spanish-speaking clients and addressing their inquiries, concerns, and requests in a professional and empathetic manner
- Documenting all client interactions and maintaining accurate records of case resolutions
- Troubleshooting and resolving client issues in a timely and efficient manner
- Providing feedback and suggestions to improve customer service processes and procedures
- Collaborating with cross-functional teams to ensure seamless service delivery
- Continuously developing your product knowledge and customer service skills
What we're looking for
- Fluency in Spanish and English, both written and verbal
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Proven experience in a customer service or call centre environment
- Familiarity with healthcare industry terminology and processes
- Ability to work effectively in a fast-paced, dynamic environment
- Commitment to providing exceptional customer service
What we offer
At access healthcare, we are dedicated to creating an inclusive and supportive work environment where our employees can thrive. We offer a competitive salary, comprehensive health benefits, and opportunities for career development and growth. Our commitment to work-life balance is reflected in our flexible work arrangements and wellness initiatives. Join our team and be a part of a mission-driven organisation that is transforming the healthcare industry.
About us
access healthcare is a leading provider of healthcare business process outsourcing services, serving clients in the United States and globally. With a focus on innovation and excellence, we are passionate about empowering our clients to deliver exceptional healthcare experiences. Our talented team of professionals is dedicated to driving positive outcomes for our clients and their patients.
Apply now to become our next Healthcare BPO Spanish Client Services Representative and be a part of our growing team
