Collections Process Lead

2 days ago

Taguig, National Capital Region, Philippines Capgemini Full time $40,000 - $80,000 per year

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach.

1. Key Responsibilities:


• Contact customers via phone, email, or letters to collect outstanding debts.


• Negotiate repayment plans and settlements in accordance with company policies.


• Maintain accurate records of all communications and payment arrangements.


• Follow up on broken promises to pay and escalate unresolved cases.


• Maintain compliance with debt collection laws and company procedures.


• Meet or exceed daily and monthly collection targets

2. Skills and Qualifications:


• Excellent English communication skills with customer centricity


• Must have the ability to negotiate to drive collections efficiently


• Team player with a positive attitude


• 3-5 years Collections experience, preferably in banking/cards LOB


• College graduate

3. Work Set-up:


• Amenable to work onsite at either McKinley West, Taguig or SM MOA Complex, Pasay offices


• Willing to work Australian business hours

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