Collections Associate
1 week ago
The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach.
1. Key Responsibilities:
• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and payment arrangements.
• Follow up on broken promises to pay and escalate unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets
2. Skills and Qualifications:
• Excellent English communication skills with customer centricity
• Must have the ability to negotiate to drive collections efficiently
• Team player with a positive attitude
• 1.5-5 years Collections experience, preferably in banking/cards LOB
• College graduate
3. Work Set-up:
• Amenable to work onsite at either McKinley West, Taguig or SM MOA Complex, Pasay offices
• Willing to work Australian business hours
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