Collections Officer

3 days ago

Taguig, National Capital Region, Philippines Carmudi PH Full time ₱300,000 - ₱336,000 per year

Job Description:

As the Collection Officer, this position will play a pivotal role in the core of our Collections Department. Commitment to precision, leadership skills, and deep knowledge of Collection processes and collection regulations will be a critical part in achieving the ideal target of Collections Department.

Key Responsibilities:

-Monitor the Collection Activities done by Netbank and Accredited Collection Agency

-Assisting the Sales Team for Actual Motor Vehicle Inspection of Collateral Vehicle

-Negotiating payment arrangements and setting up suitable repayment plans for the account that will be endorsed by Netbank (90DPD)

-Monitoring and tracking delinquent accounts, identifying trends, and recommending strategies for improvement.

-Resolving customer disputes and addressing any concerns or issues related to outstanding balances that are not able to resolve by Collection Associate.

-Maintaining accurate and up-to-date records of all collection activities and customer interactions.

-Adhering to legal and regulatory requirements while conducting collection activities.

-Collaborating with other departments, such as customer service, accounting, finance and legal department, to resolve complex cases.

-Providing excellent customer service and maintaining positive relationships with customers.

-Conducting Field Visitations and Skip Tracing for the accounts endorsed by Netbank (90DPD)

Technical Qualifications:

-Bachelors degree in a relevant field such as finance, accounting, or business administration.

-A minimum of three (3) years of hands-on experience in Financing or banking Industry

-Knowledge of relevant laws and regulations: A Collections Officer should have a good understanding of the legal framework surrounding debt collection, including knowledge of fair debt collection practices, privacy laws, and any industry-specific regulations.

-Data analysis and reporting skills: Being able to analyze collection data, identify trends, and generate reports is important for monitoring and improving collection performance. Proficiency in using spreadsheet software like Microsoft Excel can be beneficial.

-Familiarity with credit scoring and credit reports: Understanding credit scoring models and being able to interpret credit reports is essential for assessing the creditworthiness of customers and making informed decisions regarding collection strategies.

-Basic accounting knowledge: A basic understanding of accounting principles, such as debits and credits, can be helpful in managing and reconciling customer accounts.

-Strong documentation and record-keeping skills: Collections Officers should be detail-oriented and capable of maintaining accurate and organized records of all collection activities, including payment arrangements, correspondence, and any relevant documentation.

Job Types: Full-time, Permanent

Pay: Php25, Php28,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion

Work Location: In person

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