Customer Support for Travel Account

2 days ago

Pasay, National Capital Region, Philippines TalentSync Training and Development Full time

We are seeking an enthusiastic and customer-focused individual to join our team as a Customer Support Representative for our Travel Account. In this full-time role, based in Pasay City, Metro Manila, you will be responsible for providing exceptional customer service to our valued clients. Leveraging your strong communication skills and problem-solving abilities, you will be the first point of contact for customers, ensuring their queries and concerns are addressed efficiently and effectively.

What you'll be doing

  • Responding to inbound customer inquiries via phone, email, and chat, providing timely and accurate information
  • Resolving customer issues and complaints with empathy and professionalism
  • Documenting customer interactions and maintaining detailed records
  • Identifying opportunities to enhance the customer experience and suggesting process improvements
  • Staying up-to-date with company policies, products, and services to provide accurate information to customers
  • Collaborating with cross-functional teams to ensure seamless customer support

What we're looking for

  • At least SHS Graduate
  • At least 6 months of experience in a customer service or call centre role
  • Excellent communication and interpersonal skills, with the ability to listen actively and empathize with customers
  • Strong problem-solving and decision-making skills, with the ability to think critically and resolve issues efficiently
  • Proficient in using customer service and contact centre software, as well as standard office productivity tools
  • A team player with a positive attitude and a commitment to providing exceptional customer service

Apply now to join our team and be a part of an exciting journey

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