Customer Service Representative

2 days ago

Pasay, National Capital Region, Philippines iDirect Finance Company Inc. Full time

Customer Service Representative (Local Account)

Responsible for delivering excellent customer service during business hours by addressing inquiries related to payment and loan services. This role supports a local account and operates within standard business hours. Key responsibilities include:

  • Providing timely and accurate assistance on account balances, payment options, interest rates, and loan terms.
  • Investigating and resolving customer issues to ensure positive experiences.
  • Maintaining comprehensive knowledge of company products, policies, and procedures.
  • Communicating with customers via phone, email, chat, or in-person.
  • Ensuring compliance with company policies and relevant regulations.
  • Escalating complex or unresolved issues to higher-level support.
  • Processing orders, applications, and requests.
  • Maintaining detailed records of customer interactions and transactions.

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