Manager
15 hours ago
About the Role:
We are looking for a proactive and results-driven Manager to support the daily operations and strategic goals of our team. This role is ideal for someone with strong leadership skills, a passion for process improvement, and a desire to help drive business success.
Key Responsibilities:
- Assist in overseeing daily operational activities to ensure efficiency and effectiveness.
- Monitor team performance, KPIs, and workflow execution.
- Identify areas for process improvement and implement solutions.
- Coordinate with different departments to support overall operational goals.
- Provide reports and updates to the Operations Manager and senior management.
- Collaborate with Support, Training, and Workforce teams to optimize operations.
- Prepare operational reports and assist in client communications and business reviews.
- Coordinate with the Finance Department to manage budget forecasts, cost control, and ensure alignment with operational expenses.
Qualifications:
1. Leadership & People Management
- Ability to supervise and guide a core team.
- Provides constructive feedback and motivates staff.
- Resolves conflicts calmly and fairly.
2. Operational Efficiency
- Strong organizational and time management skills.
- Can document, follow, and improve processes.
- Keeps workflows smooth and eliminates bottlenecks.
3. Communication
- Professional verbal and written communication skills.
- Can relay instructions clearly and update you concisely.
- Comfortable communicating with both staff and clients.
4. Problem-Solving & Initiative
- Proactive in identifying issues before they escalate.
- Suggests solutions, not just problems.
- Shows adaptability when priorities shift.
5. Analytical & Detail-Oriented
- Reviews reports and data for accuracy.
- Tracks KPIs and operational performance.
- Pay attention to small details without losing sight of the bigger picture.
6. Administrative & Technical Skills
- Comfortable with task management tools, CRMs, or project software.
- Strong in reporting, documentation, and SOP enforcement.
- Intermediate Google Sheets knowledge for tracking and analysis.
7. Professionalism & Reliability
- Handles confidential information responsibly.
- Consistently meets deadlines and commitments.
- Demonstrates accountability and ownership of tasks.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Health insurance
Ability to commute/relocate:
- Clark Freeport Zone: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you willing to commit to a minimum two-year contract for this position? (A minimum two-year commitment is required for this role)
Work Location: In person
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