IT Support Associate

5 days ago

Ortigas Metro Manila, Philippines Cathay Land, Inc. Full time ₱250,000 - ₱500,000 per year

A. Network Administration

  • Assist the Network Administrator in all aspects of network administration such as but not limited to intranet, Internet, network cabling, remote access, and E-mail service.
  • Monitors efficient network usage and suggest necessary enhancements.
  • Coordinates with HR Admin for electrical and network cabling.
  • In charge of the creation of email addresses for new employees and assigning rights for users to access the computer network.
  • Ensures that the network is free of unauthorized connections.
  • Ensures the network is free of malicious software and virus/trojans/worms and the likes.

B. Server Administration

  • Ensures servers have the most recent software and drivers.
  • Ensures that the server meets the capacity of users, whether processing or hard disk allocation.
  • Designs effective backup strategy and performs daily back-up of information stored in the server.

C. Computer Hardware Setup, Maintenance and Support

  • Sets-up computer units including installation of needed software/program.
  • Prepares and issues the Acknowledgment Receipt to new computer users.
  • Conducts diagnostic, troubleshooting, and technical support procedures on computer and printer hardware problems.
  • Recommends partial or full replacement of defective computer units/parts or peripherals.
  • Provides computer hardware specifications needed for repairs or new purchases.
  • Checks specifications of new computer units upon delivery to determine if consistent with the purchase order.
  • Handles on-site installations or set-up.
  • Trains users on basic troubleshooting of hardware.

D. Procurement and Accountability

  • Prepares IT recommendations for computer units or peripherals.
  • Prepares purchase requests (PR) and requests for payment (RFP) for procured hardware.
  • Monitors proper filing of computer/software-related documents.
  • Takes custody and maintains inventory of computer hardware components and peripherals.
  • Monitors computer-related accountability of employees.
  • Assists Network Administrator in creating various manuals on hardware basic troubleshooting and network administration.

E. Other Functions

  • Trains and monitors the performance of the Technical Support Associate(s).
  • Trains/assists users in the proper use and maintenance of computers.
  • Performs other tasks that may be assigned from time to time.

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