Operations Associate

5 hours ago

Pasig, National Capital Region, Philippines Filinvest Group Full time ₱150,000 - ₱250,000 per year


Collection Associate is responsible for ensuring that FLI has a healthy current account portfolio. This is being done through (1) calling out past due accounts and accepting incoming inquiries from past due and cancelled accounts to persuade clients to settle their overdue payments within a specific time period, (2) endorsing accounts qualified for cancellation, (3) conducting initial evaluation before requesting revival of account and (4) reconciling any unposted or incorrectly posted payments for it to be credited to the appropriate contract.

Collection Associate frequently exercises their negotiation and persuasion skills to convince clients to pay while ensuring that we communicated this through a professional and trustworthy manner.

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES: 

1. Calling out and/or emailing the past due accounts to persuade clients to settle their overdue payments. 

2. Answering incoming call and email inquiries from past due and cancelled accounts to aid them in resolving their payment concerns. 

3. Evaluating past due accounts, after exhausting all means to contact and collect their unpaid dues, if they can still pay or not and initiating cancellation procedure if necessary. 

4. Conducting initial account review based on clients historical correspondences and payment behavior to see if we can recommend any payment arrangement or if we can revive their account. 

5. Reconciliation of unposted or incorrectly posted payments.


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