Customer Service Executive

1 week ago

Pasig, National Capital Region, Philippines Leapgen Lending Inc. Full time ₱216,000 per year

Job Responsibilities

  • Respond promptly and accurately to customer inquiries via work-order system, email, and phone.
  • Independently resolve common issues following the training manual and escalate complex or high-risk complaints to the supervisor as needed.
  • Document customer interactions, issues, and resolutions with accuracy and completeness.

Qualifications

  • Strong English communication skills (spoken and written); knowledge of Filipino language is an advantage.
  • Proficient in MS Office (Excel, Word) and familiar with customer service platforms or ticketing systems.
  • Patient, detail-oriented, and able to stay calm under pressure while handling urgent complaints.
  • Team-oriented with solid problem-solving and logical analysis skills.
  • Previous experience in customer service or a related role is preferred.
  • Willing to work on shifts or fixed schedules as required.

Job Type: Full-time

Pay: From Php18,000.00 per month

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