Debt Collection Officer

6 days ago

Work from Home, Philippines Multiplymii Full time ₱250,000 - ₱750,000 per year

Position Type: Full Time

Location: Philippines (Remote)

Schedule: Mon-Fri, 9am-5pm Melbourne time (including 1hr break)

About the Company

Our client, established in 2006 and based in Australia, is a dynamic security company with a fresh approach, specialising in tailor-made security solutions designed to meet each client's unique needs.

About the Role

As a Debt Collection Officer, you will play a key role in strengthening our client's cash flow management by ensuring timely payments and supporting invoicing operations. This position is critical to maintaining healthy client relationships while addressing outstanding invoices and billing inquiries. You will work closely with leadership and serve as the primary bridge between the company and its clients on all collection-related matters.

Responsibilities

  • Proactively manage accounts receivable by contacting clients via email and phone regarding overdue invoices.
  • Maintain professional yet firm communication to secure timely payments while preserving positive client relationships.
  • Record and track all collection activities, including outcomes of calls/emails, promises to pay, and client feedback.
  • Provide weekly status reports on debt collection progress (e.g., contacted clients, pending payments, disputes).
  • Support invoicing processes in Xero, including generating and sending invoices (1–2 days per week).
  • Serve as a point of contact for clients, addressing payment-related questions, concerns, or document requests.
  • Collaborate with internal stakeholders to escalate issues or resolve disputes when necessary.
  • Assist in maintaining accurate records in Excel for reporting purposes.

Competencies and Qualifications

Must-have

  • 1–2 years of experience in debt collection, accounts receivable, or a related role.
  • Strong verbal and written English communication skills with the ability to be professional, clear, and firm.
  • Proven ability to handle challenging conversations with tact and confidence.
  • Experience assisting clients with payment processing and resolving billing-related issues.
  • Basic Excel skills for reporting and tracking.

Nice-to-have

  • Experience with Xero or other accounting software.
  • Prior experience working with international clients (e.g., Australian or other English-speaking markets).
  • Background in invoicing or accounts receivable management.

What We Offer

  • 100% Remote Work
  • 13th Month Pay
  • Healthcare (HMO)
  • Comprehensive Fringe Benefits package
  • Paid Service Incentive Lead (SIL)
  • Paid Philippines Holidays
  • Free Learning and Development Programs

Application Process

We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we'll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.

LI-CR1

Job Type: Full-time

Application Question(s):

  • Are you proficient in MS Excel?
  • Are you comfortable to use your own laptop or desktop computer for this job?
  • What is your expected monthly salary for this position?

Experience:

  • Debt Collection/Accounts Receivable or any related work: 2 years (Required)

Work Location: Remote

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