Customer Service Advisor

Connect Customers to Service Without Losing Your Own Time

In the automotive consulting world, this role lets you steer clear of stress and coast into a smoother, more balanced ride. Tune up your career without putting your personal life in park.

Job Description

As a Customer Service Advisor, you'll be the first point of contact for automotive dealership customers, handling calls and chats, setting and managing service appointments, and ensuring top-tier customer interactions through follow-ups and CRM support.

Job Overview

Employment Type: Full-Time
Shift: Day Shift
Work Setup: Onsite, Ortigas

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3 to 5 years of Customer Service experience
• Able to work independently and collaborate with a remote onshore team
• Experienced in handling both inbound and outbound inquiries
• Skilled at resolving complaints and problem-solving
• Familiarity with appointment systems

Desired Experience:

• Work in a Service Department of an automotive dealership (e.g. Autohub Group, AC Motors)
• Work in a BPO supporting an automotive dealership business in a customer service role (e.g. Ford, Mitsubishi, Toyota, Honda, Mercedes, BMW, Lexus)
• Work in a customer service role for large organizations in service-oriented industries:
• Hospitality - prominent hotel chains (e.g. Hilton, Marriott Hotels)
• Airlines - international carriers (e.g. Qantas, Singapore Airlines, Emirates)
• Travel - booking divisions of credit card companies (e.g. VISA, American Express Travel)

Skill-set:

• Excellent phone manner and communication skills
• Empathetic, courteous, and professional
• Proficient in English (spoken and written)
• Observant of data privacy standards
• Detail-oriented, adaptable, and teachable
• Strong with computers and CRM tools

Your Daily Tasks

• Manage inbound calls and chats for automotive dealerships
• Handle service appointment bookings (New Booking, Rescheduling, Cancellations and Re-booking)
• Perform outbound calls for reminders, confirmations, and follow-ups
• Conduct customer satisfaction check-ins and other outbound contact
• Maintain CRM data accuracy and complete system updates as needed

About the Client

Our client, a leading Sydney-based CRM solutions company, is a specialist in automotive customer engagement. With over 20 years of innovation, they support top-tier dealerships in Australia and New Zealand, offering cutting-edge communication tools, automated reminders, marketing services, and contact center support. Their expert team is small, agile, and laser-focused on delivering impactful customer service results.

Who Are We

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra