Customer Service Advisor

2 days ago

Makati City, National Capital Region, Philippines SYSGEN RPO Full time $20,000 - $40,000 per year

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

  • Maintain basic knowledge of client products and/or services

  • Prepare complete and accurate work including appropriately notating accounts as required

  • Participate in activities designed to improve customer satisfaction and business performance

  • Offer additional products and/or services

  • Track, document and retrieve information in call tracking database

  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

  • High School Diploma with three to six months of relevant experience preferred

  • Courteous with strong customer service orientation

  • Strong computer navigation skills and PC Knowledge

  • Ability to effectively communicate, both written and verbally

  • Dependable with strong attention to detail

  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

  • Tolerance for repetitive work in a fast-paced, high production work environment

  • Ability to work as a team member, as well as independently

  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

  • Ability to rotate shifts, as needed

  • Based on location and/or program, additional experience/skills may be required

  • Customer Service Advisor

    1 day ago

    Makati City, National Capital Region, Philippines AVENSYS CONSULTING INC. Full time $30,000 - $50,000 per year

    About the role We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role ONSITE is based in either MAKATI, MEGAMALL, EASTWOOD or BRIDGETOWN and will involve providing exceptional customer service to our valued clients.The Customer Support Associate I position interfaces with...

  • Service Advisor

    1 day ago

    Makati City, National Capital Region, Philippines BYD Full time ₱189,000 - ₱252,000 per year

    Job Summary:Work directly with customers to understand their needs and provide Service Technicians with the information required to provide excellent service. Responsible in scheduling appointments and helping the customer determine what services they may need based on vehicle maintenance issues. Include setting up loaner cars and verifying insurance before...

  • Customer Service Advisor

    1 day ago

    Makati City, National Capital Region, Philippines Sysgen RPO, Inc. Full time ₱150,000 - ₱200,000 per year

    The Advisor I, Customer Service position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')• Clarify customer requirements; probe for understanding, use...

  • Service Advisor

    1 day ago

    Quezon City, National Capital Region, Philippines Auto Global, Inc. Full time $40,000 - $60,000 per year

    Job Title: Automotive Service AdvisorJob Summary:We are seeking a knowledgeable and customer-focused Automotive Service Advisor to act as the liaison between customers and our service technicians. The Service Advisor is responsible for understanding customer vehicle issues, recommending appropriate services and repairs, estimating costs and timeframes, and...

  • Customer Service Advisor

    2 days ago

    Quezon City, National Capital Region, Philippines AVENSYS CONSULTING INC. Full time ₱100,000 - ₱200,000 per year

    About the role We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role ONSITE is based in either CYBERWEST, ETON, CUBAO or UP TECHNO HUB and will involve providing exceptional customer service to our valued clients.The Customer Support Associate I position interfaces with...

  • service advisor

    1 day ago

    Quezon City, National Capital Region, Philippines Skaiwel Trading & Solutions Inc Full time $40,000 - $60,000 per year

    Greeting and Assessing:Service Advisors greet customers upon arrival and gather information about their vehicle's problems through verbal and visual assessment.- Diagnosing and Explaining:They translate technical jargon into understandable terms for customers, explaining the necessary repairs and associated costs.- Providing Options:They present customers...

  • Customer Advisor

    1 day ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱500,000 - ₱1,000,000 per year

    The RoleAs a Customer Advisor, you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products. You ensure on-time and...

  • HINO Service Advisor

    2 days ago

    Caloocan City, National Capital Region, Philippines Toyota Balintawak Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job Overview:The Hino Service Advisor is under the direct supervision of the General Manager. He/She is responsible for assisting the customers for diagnosis, estimation, and documentation of the service and repairs of their truck or bus units. The Service Advisor handles customers' concerns, inquiries, and complaints and ensures that releases are properly...

  • Customer Service Advisor

    1 day ago

    Mandaluyong City, National Capital Region, Philippines EMAPTA Full time ₱600,000 - ₱1,000,000 per year

    Connect Customers to Service Without Losing Your Own Time In the automotive consulting world, this role lets you steer clear of stress and coast into a smoother, more balanced ride. Tune up your career without putting your personal life in park. Job Description As a Customer Service Advisor, you'll be the first point of contact for automotive dealership...

  • Human Resources Services Advisor

    2 days ago

    Makati City, National Capital Region, Philippines Glints Full time $40,000 - $80,000 per year

    We're Hiring: HR Services AdvisorDo you excel inaccuracy, problem-solving, and customer service?Join ourHR Services Center of Excellenceand help power HR operations across the globeAbout the RoleAs an HR Services Advisor, you'll play a vital role in maintaining accurate employee, position, and contingent staff data worldwide. You'll ensure data quality,...