service advisor

2 days ago

Quezon City, National Capital Region, Philippines Skaiwel Trading & Solutions Inc Full time $40,000 - $60,000 per year
  • Greeting and Assessing:

Service Advisors greet customers upon arrival and gather information about their vehicle's problems through verbal and visual assessment.
- Diagnosing and Explaining:

They translate technical jargon into understandable terms for customers, explaining the necessary repairs and associated costs.
- Providing Options:

They present customers with different service options, including potential cost savings and warranty information, and explain the benefits of each.
- Status Updates:

They keep customers informed about the progress of their vehicle's service, including any changes in completion time or cost estimates.
- Post-Service Follow-up:

Service Advisors conduct post-service inspections with customers, address any questions, and ensure a positive experience.
- Handling Complaints:

They address customer concerns and complaints, aiming to resolve issues and maintain satisfaction.

Technical and Administrative Tasks:

  • Repair Scheduling:

They schedule service appointments and manage the workflow of the service department.
- Communication with Technicians:

They collaborate with technicians to determine the best course of action for each vehicle, ensuring accurate repair descriptions and efficient workflow.
- Parts Information:

They provide information on original equipment manufacturer (OEM) parts and other relevant components.
- Sales and Financial Transactions:

They may be involved in selling services, processing payments, and handling paperwork related to the service.
- Administrative Duties:

They may be responsible for tasks like answering phones, managing customer records, and preparing reports.

Skills and Qualifications:

  • Customer Service: Excellent customer service and communication skills are essential for building rapport and trust with customers.
  • Technical Knowledge: Basic understanding of automotive systems and repair procedures is helpful.
  • Sales Skills: Some sales experience can be beneficial for recommending services and parts.
  • Organization and Time Management: Service Advisors need to manage multiple tasks and prioritize effectively.

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