Customer Service Representative

7 days ago

Nichols McKinley P, Philippines Aether Global Technology Full time ₱273,600 - ₱276,000 per year

Job Description: Customer Service Representative

Work set-up: On-site

Work Schedule: Shift-based

Responsibilities:

  • Acquire new customers by cold calling, networking, and using various social media platforms (Direct to Consumer).
  • Sell SaaS Product (Streaming) subscription plans to both existing and new consumers.
  • Ability to sell bulk/multiple subscription plans to new customers, and long-term subscription plans to existing customers to increase revenues.
  • Build rapport and establish long-term relationships with customers, understand the nature of businesses and marketing needs.
  • Effective management of CRM campaigns across multiple platforms.
  • Accurately report progress through weekly sales reports, forecast revenue projections, manage sales cycle pipeline, including providing feedback on market development.
  • Achieve and surpass individual revenue targets across the group.
  • Achieve the activity output targets agreed upon with the company.

Requirements:

  • At least one (1) year of proven and successful track record for SaaS solutions.
  • Excellent customer service skills to understand a customer's needs and tailor a relevant pitch.
  • Excellent written and verbal English communication skills, with a typing speed of at least 60 WPM.
  • High levels of professionalism with strong attention to detail.
  • Should possess good interpersonal skills and be comfortable speaking with a diverse range of clients.
  • Should have the ability to work under deadline pressure and be willing to put in extra hours if needed for assignments.
  • Must be punctual and willing to learn from colleagues, including gaining knowledge from clients and customers.
  • Must demonstrate a high degree of integrity when handling sensitive information.
  • Resilience to always go the extra mile to close the deal.

Job Type: Fixed term

Contract length: 12 months

Pay: Php18, Php23,000.00 per month

Work Location: In person

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