
Guest Relations Specialist
2 days ago
What You'll Be Doing:
- Monitor guest inboxes and flag any urgent messages
- Send templated responses to common questions from guests
- Confirm maintenance/cleaning completions and update our task trackers
- Record and organize booking details using Google Sheets
- Update listing availability and make sure calendars are synced
- Double-check that check-in instructions and automation triggers are working
- Share daily operational checklists with the Senior VA
- Help track guest issues, reviews, and refund cases
- Excellent written and verbal communication skills
- Prior experience working as guest relations associate or a similar VA role handling short-term rentals
- Familiarity with Airbnb or short-term rental operations is a big plus
- Available to work in US time zones (Graveyard shift in the Philippines)
- Available to start within 2 weeks from job offer
- Comfortable in using time-trackers (e.g. Time Doctor)
- Own laptop/desktop, noise-cancelling headphones, and webcam
- Reliable internet connection (at least 50 Mbps)
- Available backup equipment in cases of power and internet outages
- Proficiency with Microsoft Office tools and Google Workspace
- Proficiency using either platforms: Airbnb, Vrbo, Hostaway, or
StaffRight
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