Dispatch Specialist

We are looking for Dispatch Specialist for a Property Management Company Client of Ours.

The Role

The Dispatch Specialist is one of the main communications hubs of the company, ensuring requests make it to right place with the correct information and the appropriate team member assigned. Good communication, attention to detail, an organizational nature, and a desire to do whatever is needed to support your team and get the job done are key to success in this role. This role will act as the primary point of contact between the Guest Services, Owner Relations teams, Maintenance, and housekeeping teams.

Responsibilities

• Actively navigate property care and operations platform, Breezeway, and assign appropriate on-the-ground team members tasks as they arise.
• Communicate and coordinate via Breezeway, call or text with Maintenance, Housekeeping, Guest Services, and Owner Relations from the initial request to resolution.
• Engage with Maintenance and Housekeeping managers daily to understand expectations for the day and where grounds team members will be located.
• Organize all requests and continually keep track of and communicate ongoing issues.
• Add relevant charges to Breezeway based on work performed and purchased parts.
• Own relationships with vendors used by the Company and setup service calls when needed.
• Responsible for inventory maintenance in Breezeway (at least temporarily)
• Responsible for accurately onboarding housekeepers and ensuring all requirements are met
• Other ad hoc tasks as assigned.

What are we looking for:

• A task-oriented person who enjoys getting the job done.
• A multi-tasker who can help solve problems.
• A strong communicator who can ensure all stakeholders have and understand all relevant information.
• A motivated and adaptable self-starter
• A person with basic computer skills who can learn new applications quickly.
• High-level of attention to detail
• Well-spoken and clear and amicable when interacting with colleagues and outside vendors.
• Experience using Microsoft Office
• Ability to work from a desk for long periods of time.
• Able to handle emergency situations in a clear and precise quick manner.
• Can organize and bring new ideas and innovation.
• Someone who can remember multiple things and great at taking notes.