E-Commerce Specialist

2 days ago

Pasig, National Capital Region, Philippines Linkage Foods Venture Corp. Full time

About Nexus

Nexus is a forward-thinking marketing services agency under Linkage Group, dedicated to providing clients with comprehensive marketing solutions. We specialize in areas such as Social Media Marketing, On-the-Ground Events & Activations, E-Commerce, and Market Research. Our mission is to deliver results-driven campaigns that meet client objectives and push the boundaries of innovation.

About the Role

The E-Commerce Specialist (Customer Service) will play a key role in ensuring an excellent customer experience across our clients' e-commerce platforms. This role focuses on managing all aspects of customer service—from inquiries and feedback to issue resolution—while supporting the smooth flow of e-commerce operations. Reporting directly to the Nexus General Manager / Head of Marketing Services, the E-Commerce Specialist will serve as the main bridge between customers, operations, and brand teams to uphold high service standards and operational efficiency.

Responsibilities

  • Service Quality: Deliver professional, accurate, and brand-aligned communication across all customer touchpoints to ensure a positive experience.
  • Customer Satisfaction: Track, manage, and resolve diverse customer concerns end-to-end to ensure timely resolution and high satisfaction.
  • Feedback Utilization: Gather and summarize customer feedback to help improve listings, fulfillment processes, and service flow.

Objectives / Key Outcomes

  • Response Rate: Ensure prompt handling of customer messages, reviews, and comments in line with each platform's response standards.
  • Resolution Time: Achieve timely closure of customer concerns through effective coordination and proactive follow-ups.

Qualifications

  • 2+ years of experience in e-commerce customer service within a creative agency or e-commerce environment.
  • Familiarity with popular e-commerce platforms such as Lazada, Shopee, Grab, FoodPanda, TikTok Shop, Shopify, and Affiliate Programs.
  • Strong organizational and time management skills with the ability to juggle multiple tasks effectively.
  • Proven experience in customer service management and issue resolution.
  • Ability to thrive in a fast-paced, start-up environment with flexibility to take on various roles and responsibilities.

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • On-site parking

Work Location: In person

  • E-commerce Sales Specialist

    2 days ago

    Pasig, National Capital Region, Philippines San Miguel Foods Full time ₱900,000 - ₱1,200,000 per year

    E-commerce Sales SpecialistResponsibilities:Grow San Miguel Foods volume of internal platform by planning and implementing effective e-commerce channel marketing and promotional activitiesWork with SMF brands to conceptualize, develop and launch new marketing and promotional activitiesDevelop solid go-to-market strategies by collaborating with the assigned...

  • E-Commerce & Marketing Specialist

    1 week ago

    Pasig, National Capital Region, Philippines ESC Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Overview:We are seeking a strategic and creative E-Commerce & Marketing Specialist to lead our digital marketing efforts and e-commerce operations. This role requires a deep understanding of our brand identity—party, special event, and fun wear—and the ability to develop and execute marketing strategies that resonate with our audience.Key...

  • E-Commerce Specialist

    2 days ago

    Pasig, National Capital Region, Philippines Wolverine Worldwide Full time ₱900,000 - ₱1,200,000 per year

    JOB SUMMARYThis position shall be primarily responsible for the maintenance and improvement of the brands' online selling activities and establishes its online presence.JOB DESCRIPTIONEnsures seamless customer experience from user's interface up to the product deliveryCoordinates with external Web Developers in applying technical requirements set by the...

  • E-commerce Specialist

    6 days ago

    Pasig, National Capital Region, Philippines Staff Domain Inc. Full time ₱60,000 - ₱80,000 per year

    Set-up and Location: WFH/Onsite Work Schedule: 10:00AM to 7:00PM (AEDT) | 7:00AM to 4:00PM (PH)Employment Type: Full-timeReady to do work that actually excites you?About The ClientThe company is redefining home tech distribution with its innovative, consultancy-style approach. With intricate understanding of market trends and customer needs, we deliver...

  • Ecommerce Specialist

    2 days ago

    Pasig, National Capital Region, Philippines B&B Global Trading, Inc. Full time ₱250,000 - ₱500,000 per year

    About BrandBuzzBrandBuzz is a leading influencer and digital marketing agency in the Philippines, helping top FMCG, beauty, lifestyle, and hospitality brands dominate social media through creative campaigns, influencer content, and digital activations.Beyond client campaigns, BrandBuzz also manages and builds several in-house brands—BEWANTs, B&B Global,...

  • Sales Specialist

    2 days ago

    Pasig, National Capital Region, Philippines New Age Digital PH Full time

    Company DescriptionNew Age Digital (NAD) specializes in driving e-commerce growth through TikTok, aiming to help brands turn TikTok into their #1 sales channel. Our services include engaging content marketing across TikTok, Facebook, and Instagram, professional TikTok live selling campaigns, performance-driven ad management, and affiliate and influencer...

  • Ecommerce Specialist

    2 days ago

    Pasig, National Capital Region, Philippines Ecosa Full time ₱1,200,000 - ₱2,400,000 per year

    The RoleWorking within the eCommerce & UX team, you will manage and optimise our online presence. You will collaborate closely with cross-functional teams to ensure accurate product content, implement effective merchandising and search strategies, and support the eCommerce & UX team to enhance the overall customer experience.Key ResponsibilitiesAs the...

  • Business Development Specialist

    2 days ago

    Pasig, National Capital Region, Philippines RGMC Group of Companies Full time ₱420,000 per year

    PRODUCT LISTING AND MERCHANDISINGListing ManagementEnsures that product name, description, price, photos, size charts, inventory and other details listed on the websites and e-commerce marketplace channels (Lazada, Zalora, Shopee, BeautyMNL, brand websites, etc) are accurate and optimized for search visibility and user-friendlinessEnsures that all items are...

  • SEO Specialist

    2 days ago

    Pasig, National Capital Region, Philippines enablesGROUP Full time

    JOB DETAILSThe SEO Specialist will own the end-to-end optimization to drive sustainable, high-quality organic traffic and increase subscription revenue. Initially, this role will inherit an existing strategy, but over time will be expected to evolve and lead SEO strategy across technical, on-page, and off-page pillars. This is a senior, hands-on role —...

  • Tax Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines Vesse E-Commerce Inc. Full time ₱480,000 - ₱600,000 per year

    On-time filing of monthly and quarterly BIR remittance;To fulfill the BIR requirements and reports accordingly;Prepares monthly, quarterly and annual tax report and payment correctly, including all types of tax which the company should pay base on BIR Policy;Audits Expanded Withholding Tax Certifications for the suppliers, and follows up and collects...