E-commerce Specialist

7 days ago

Pasig, National Capital Region, Philippines Staff Domain Inc. Full time ₱60,000 - ₱80,000 per year
Set-up and Location: WFH/Onsite
Work Schedule: 10:00AM to 7:00PM (AEDT) | 7:00AM to 4:00PM (PH)
Employment Type: Full-time

Ready to do work that actually excites you?

About The Client

The company is redefining home tech distribution with its innovative, consultancy-style approach. With intricate understanding of market trends and customer needs, we deliver tailored solutions that empower homes and transform the future of technology - representing premium brands such as LIFX and GravaStar in major Australian retailers.

Our Purpose: To represent premium brands at the forefront of innovation and consumer trends.

Job Objective

Drive revenue growth and operational excellence across company's Shopify online store — by leading site optimisation, promotional execution, and digital performance reporting. This role ensures all eCommerce initiatives complement our B2B retail partnerships and deliver measurable sales and brand impact.

What You'll Do:
You'll be the kind of person who:

1. E-commerce Operations & Site Management
  • Manage and maintain Shopify website(s), including uploading new product listings, optimising existing product pages, and ensuring catalogue accuracy.
  • Continuously seek out and implement user experience (UX) improvements across both sites, aligning with global best practices for e-commerce.
  • Ensure the technical health and smooth functionality of both platforms.
2. Digital Marketing Execution (Email & Promotions)
  • Formulate and send regular email campaigns (promotional, newsletter, lifecycle) to drive sales and engagement.
  • Maintain and distribute the B2C Promotional Calendar, ensuring all offers and product launches are executed accurately across the websites, email, and partner channels.
  • Work to improve post-purchase satisfaction and manage communication across all customer touchpoints.
3. Performance Strategy & Reporting
  • Formulate and implement core growth strategies for e-commerce to maximise sales and profitability.
  • Monitor daily, weekly, and monthly KPIs and generate routine performance reports.
  • Maintain and update the overarching B2C strategy docs.
4. Agency & Stakeholder Liaison
  • Act as the primary point of contact for external agencies managing Paid Marketing (Meta/Google) and organic socials, ensuring alignment with the promotional calendar and overall strategy.
5. Marketplace management/maintenance
  • We currently transact on JB Hi-Fi Marketplace (linked via Mirakl to our Shopify), but will require attention & monitoring. We may also introduce additional marketplaces into the mix in future.
Note: Additional responsibilities may be introduced based on the candidate's experience and company growth priorities.

Success Metrics
  • Grow online sales and improve key Shopify metrics like conversion and repeat purchase rate.
  • Boost email engagement and subscriber growth through effective campaigns.
  • Maintain accurate listings, pricing, and presentation across all eCommerce channels.
  • Live our values — Tech Savvy, Entrepreneurial, and Clever — through collaboration and initiative.
RequirementsWhat You Bring:
We're looking for someone who:

Non-Negotiable Skills & Experience
  • Shopify Expertise: Proven hands-on experience managing and operating a D2C store on the Shopify platform.
  • Klaviyo Proficiency: Hands-on experience creating, segmenting, and sending marketing campaigns using Klaviyo or a similar email platform.
  • Google Analytics: Competency in using Google Analytics (preferably GA4) to monitor performance and extract actionable insights.
Other Skills Required
  • Aligned with company's values – Tech Savvy, Entrepreneurial and Clever;
  • Passionate about consumer electronics and smart-home technology;
  • Results-oriented with a proven track record of exceeding revenue targets;
  • Highly self-motivated with a bias for action and data-driven decision-making;
  • Excellent communication, organisation, and time-management skills;
  • Experience collaborating with external marketing agencies and 3PL partners;
  • Canva or Photoshop skills for supporting EDMs and promotions preferred;
  • Canva experience is looked up favourably, as there will be some asset creation/adjustments required to support the page maintenance of the Shopify store and creation of EDM campaigns in Klaviyo.
  • Proficiency in Microsoft Excel for internal reporting purposes highly favoured.
BenefitsWhy You'll Love Working Here
  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more
Let's Talk
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If you're thinking "this sounds like me"—it probably is. Click apply. We can't wait to meet you.

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