IT Support Technician

22 hours ago

Eastwood Quezon City PH Sourcefit Full time ₱30,000 - ₱60,000 per year

Position Summary:
The IT Support Technician serves as first point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer bests solution to customer based on issues and details provided. This resource manages the ticket handling process for their clients and effectively uses team resources to drive ticket closure, performance metrics and ensure customer satisfaction. Supports O365/Citrix, Cloud and Server based Enterprise Products from a help desk perspective.

Job Details:
Work from Home
Monday to Friday | 8 PM to 5 AM EST

Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance via phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions to hardware and application-based issues
  • Determine best solution based upon the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Escalate unresolved issues to the next level of support when needed
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in ticketing system
  • Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved
  • This position will function as an extension of the business, working with end users implementing solutions for Cloud Based platforms and infrastructure.

Qualifications:

  • Minimum 3 years' full-time experience working in a technology solutions environment
  • Excellent written and verbal communication skills
  • Knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices, and other technical products
  • Strong decision making and problem-solving abilities
  • Strong interpersonal and relationship building skills
  • Strong passion for customer service
  • Exceptional organizational skills and the ability to handle multiple tasks concurrently.
  • Ability to learn quickly in a fast-paced environment

Nice To Have:

  • Experience with Windows Desktop Operating Systems (Windows 11)
  • Experience with Microsoft Office Applications – O365 (Word, Excel, etc.) from a user's perspective
  • System Administrator experience with Azure, Admin Portal, O365 Admin, SCCM, Intune, Virtual Technology, Citrix, Azure AD, Company Portal
  • Basic Networking and Command Line Skills
  • PowerShell Skills Desired but not required
  • Microsoft MCP Windows 11, Microsoft MCP Office 365, COMTIA A+ or related experience, Azure Administrator Associate, Azure Fundamentals

  • NOC Technician

    3 days ago

    Manila, PH / BGC, PH / Pasay, PH / Taguig, PH / Cavite, PH Hikinex Full time ₱30,000 - ₱60,000 per year

    Job Description We are seeking a skilled and motivated NOC Technician to join our team. The NOC Technician will be responsible for monitoring and maintaining our clients' network infrastructure, ensuring optimal performance and uptime. This role requires a proactive individual with strong technical skills and the ability to troubleshoot and resolve network...

  • Senior IT Support Specialist

    3 days ago

    Eastwood Quezon City, PH Sourcefit Full time ₱1,200,000 - ₱2,400,000 per year

    Position Summary:The Senior IT Support Specialist will have dual responsibilities, one, providing technical expertise to resolve escalated incidents and issues associated with the IT platform and two, directing a Support Services Team in support of 700+ employees across multiple geographic locations. This role is responsible for leading and overseeing all...

  • Call Coordinator

    3 days ago

    Eastwood Quezon City, PH Sourcefit Full time ₱250,000 - ₱500,000 per year

    Job Details:Call Coordinator M-F, 10 PM – 7 AM PH TimeWork from HomeJob Summary: This individual will be responsible for coordinating field technicians by performing the following dutiesMaintaining a strong client relationship by arranging and coordinating onsite technical services and meeting customers' SLA's (Service Level ...

  • ICT Technician Support

    1 week ago

    Makati City, National Capital Region, Philippines WBridges Manpower Corporation Full time ₱216,000 per year

    Under the direct supervision of the Head of the ICT Department. The ICT Technician is in charge of monitoring, troubleshooting, repair and maintenance of the university's IT equipment and peripherals. The position provides technical support and reports conditions of IT equipment to ensure that all units and connections are working properly.The ICT Technician...

  • It Support Technician

    7 days ago

    Davao City, Davao, Philippines CAP ONE RESOURCES EQUITY CORP. Full time ₱15,000 - ₱30,000 per year

    CAP ONE RESOURCES EQUITY CORP. is hiring a Full time It Support Technician role in Lanang, Davao Region. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonSaturday: Morning

  • IT Support Technician

    3 days ago

    Mandaue City, Central Visayas, Philippines Bellshayce Foods, Inc. Full time ₱300,000 - ₱450,000 per year

    Job Opening: IT Support TechnicianLocation: Mandaue CityEmployment Type: Full-TimeAbout the Role:We are looking for a proactive IT Technician / Specialist who will be responsible for maintaining and improving the company's computer systems, hardware, software, and network infrastructure. The ideal candidate has strong technical knowledge, excellent...

  • IT Support Technician

    1 week ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱40,000 - ₱80,000 per year

    OverviewWe are seeking a Level 1 / Level 2 IT Support Technician to join our Managed Services team. The ideal candidate will deliver exceptional helpdesk and technical support to clients across diverse industries, including Healthcare, Government Contracting, and Construction, ensuring compliance with HIPAA and CMMC standards.This role provides remote...

  • Roving Technician

    3 weeks ago

    Quezon city, Philippines BMIRK Enterprises Corp Full time

    providing on-site support, maintenance, and repairs across multiple locations or properties. This role requires a versatile skillset to handle various technical issues, from basic repairs to more complex troubleshooting. Multi-site Maintenance & Repairs: Roving Technicians are responsible for maintaining and repairing equipment, systems, and facilities...

  • Fiber Technician

    3 days ago

    Quezon City, National Capital Region, Philippines Smoothmoves Inc. Full time ₱250,000 - ₱600,000 per year

    A Fiber Optic Technician installs, maintains, and repairs fiber optic cable infrastructure, ensuring reliable high-speed data, voice, and video transmission. They work with specialized equipment to splice, terminate, and test fiber optic cables, troubleshoot network issues, and collaborate with other professionals to implement and maintain fiber optic...

  • Senior IT Technician

    2 weeks ago

    Quezon City, Philippines HPL GameDesign Full time

    The Senior IT Technician is responsible for ensuring the smooth operation of the company’s computer systems, networks, and related infrastructure. This role requires a comprehensive understanding of both hardware and software, strong analytical and troubleshooting skills, and the ability to deliver efficient technical support to end users. The Senior IT...