Customer Service Officer
23 hours ago
Job Summary:
We are looking for a dependable and proactive Customer Service Officer to join our growing team. The ideal candidate has a solid background in customer service, strong analytical and reporting skills, and the ability to communicate effectively with both customers and colleagues.
Key Responsibilities:
- Provide excellent customer service by responding to inquiries and resolving issues promptly and professionally.
- Prepare, analyze, and interpret reports to support data-driven decision-making.
- Utilize Microsoft Excel and other tools to organize and track customer data and performance metrics.
- Present reports, findings, and process updates to management or team members.
- Conduct briefings or training sessions as needed to improve team performance.
- Collaborate with internal departments to address customer concerns and improve service quality.
- Maintain accurate records and ensure customer satisfaction at all times.
Location: Quirino Highway, Baesa, Quezon City
Job Type: Full-time
Pay: Php20, Php23,000.00 per month
Experience:
- Customer service: 1 year (Preferred)
Location:
- Quezon City (Preferred)
Work Location: In person
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