Manager – Application Support Services

2 days ago

Pasig, National Capital Region, Philippines The Medical City Full time

The Opportunity

This is not a routine IT support role. As
Manager – Application Support Services
at The Medical City, you will lead a critical function that ensures the reliability, security, and performance of medical applications essential to patient care and hospital operations.

You will oversee the entire application support ecosystem—driving service excellence, aligning IT initiatives with organizational goals, and fostering a culture of proactive problem-solving. From strategic planning to team leadership and vendor management, you'll be at the center of healthcare technology transformation.

This is for someone who thrives in complexity, leads with clarity, and builds systems that matter.

What You'll Actually Do

  • Strategic Planning & Service Delivery:
    Develop and execute a multi-year roadmap for application support aligned with business objectives and IT strategy.
  • Lead and Mentor Teams:
    Build and manage a high-performing team of application support specialists and analysts; foster a culture of technical excellence and customer-centricity.
  • Incident & Problem Management:
    Oversee resolution of application issues, minimize disruptions, and drive root cause analysis for recurring problems.
  • Service Request & Change Management:
    Ensure smooth implementation of application changes and updates with minimal operational impact.
  • Knowledge Management:
    Maintain a robust knowledge base and empower end-users through self-service tools and training.
  • Vendor Management:
    Negotiate and manage vendor contracts; ensure adherence to SLAs and accountability for performance.
  • Application Performance Monitoring:
    Collaborate with platform teams to monitor and optimize application responsiveness and stability.
  • Security & Compliance:
    Enforce best practices and compliance with healthcare regulations (HIPAA, ISO27K).
  • Budget Management:
    Develop and manage annual budgets for application support services.
  • Performance Reporting:
    Track KPIs such as uptime, MTTR, FCR, and user satisfaction; provide actionable insights to senior leadership.

Who You Are

  • Holds a
    Bachelor's degree in Computer Science, Information Technology
    , or a related field;
    Master's degree preferred
    .
  • Has
    10+ years of experience
    in IT application support and management, ideally in healthcare.
  • Skilled in
    IT service management frameworks (ITIL)
    and familiar with medical applications (EHR, PACS, LIS).
  • Strong leadership, analytical, and problem-solving skills.
  • Excellent communicator with a customer-first mindset.
  • Knowledgeable in
    HIPAA, ISO27K
    , and other healthcare compliance standards.
  • Certifications in ITIL or application support are a plus.

What You'll Get

  • A leadership role in shaping the IT backbone of a leading healthcare institution.
  • Daily collaboration with senior executives and cross-functional teams.
  • Exposure to enterprise-wide digital transformation and innovation.
  • A dynamic, mission-driven environment that values clarity, ownership, and impact.
  • A platform to grow into senior IT leadership or enterprise technology strategy roles.

If you're looking for a predictable, maintenance-focused IT role—this isn't it.

But if you're ready to lead, innovate, and build systems that enable world-class healthcare, we want to hear from you.

  • Application Support Engineer

    6 days ago

    Pasig, National Capital Region, Philippines Console Connect Full time

    About Console Connect:At Console Connect we are a global Software-Defined Interconnection provider by PCCW Global. We provide an easy-to-use platform for businesses to securely and flexibly connect their applications, infrastructure, clouds, and partners across a global network. We foster a collaborative and supportive environment where talented individuals...

  • Application Support Engineer

    1 week ago

    Pasig, National Capital Region, Philippines PCCW GLOBAL Limited Full time

    Job description:About Console Connect:At Console Connect we are a global Software-Defined Interconnection provider by PCCW Global. We provide an easy-to-use platform for businesses to securely and flexibly connect their applications, infrastructure, clouds, and partners across a global network. We foster a collaborative and supportive environment where...

  • Operations Manager

    6 days ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    Join our dynamic and rapidly expanding team We're on the lookout for a talented and passionate Operations Manager to lead and inspire our dedicated teams.About the Position: As an Operationa Manager you will be at the forefront of driving operational excellence and team performance. Your primary responsibilities will include:Operations Management:Set...

  • Operations Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    As the Operations Manager, you will play a pivotal role in planning, coordinating, and leading the infrastructural setup, as well as providing direction for work groups in accordance with organizational policies and legal requirements. Your responsibilities will also include building, developing, and managing a high-performing inbound and outbound sales...

  • Application Support Specialist

    4 hours ago

    Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc. Full time

    The Role:Leading Australian SaaS provider for the Healthcare IndustryCloud/SaaS platform supportExcellent potential for growth and developmentFull-time position based in Sydney CBDWorking closely with the development and support team, you will provide practitioners and their staff with support and training, which ultimately helps them better manage their...

  • Workforce Support and Capacity Planners

    1 week ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    JOB DESCRIPTION:Forecast contact center demand using historical trends and statistical analysis.Create staffing plans, balancing capacity and service-level objectives.Maintain agent schedules, manage leave, overtime, and real-time operations.Monitor key metrics (AHT, SL, occupancy) and adjust resources as needed.Produce performance dashboards and recommend...

  • Application Support Engineer

    2 weeks ago

    Pasig, National Capital Region, Philippines Talino Venture Studios Full time

    We are seeking an experiencedApplication Support Engineerto join our team, providing operational and technical support for client-facing applications in production environments.You will troubleshoot and resolve incidents, apply code fixes or configuration changes, analyze system performance, and ensure the smooth running of business-critical...

  • Associate CSSC Application Engineer CBS

    2 weeks ago

    Pasig, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time

    Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to incoming inquiries. Provide support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and...

  • Remedy Application Support

    5 hours ago

    Pasig, National Capital Region, Philippines Lenovo PCCW Solutions Full time

    You Will:Develop and customize applications using BMC Remedy and BMC Helix, including creating workflows, forms, and automation rules that support IT and business processes.Set up and manage self

  • Talent Acquisition Intern

    2 weeks ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    Talent Acquisition InternThis internship offers a valuable opportunity for individuals interested in gaining hands-on experience in recruitment processes and talent acquisition within a fast-paced and exciting industry.What You Will Do:Assist in the end-to-end recruitment process, from sourcing and screening candidates to coordinating interviews and making...