Application Support Specialist

3 days ago

Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc. Full time

The Role:

  • Leading Australian SaaS provider for the Healthcare Industry
  • Cloud/SaaS platform support
  • Excellent potential for growth and development
  • Full-time position based in Sydney CBD

Working closely with the development and support team, you will provide practitioners and their staff with support and training, which ultimately helps them better manage their patient relationships and business operations. You will also work proactively as a collaborative team member to ensure we create a positive and effective experience for others.

Responsibilities:

  • Manage complex data conversions from multiple legacy systems into cloud MSSQL databases
  • Supporting customers with the troubleshooting of technically complex issues
  • Log, monitor, and manage customer incidents, requests, and tasks to ensure that Service Level Agreement targets are met
  • Determine the nature of incidents, requests, and tasks, and delegate, prioritize, and allocate to the relevant support team if unable to resolve
  • Provide 'Incident Ownership' fromthe point of logging to resolution
  • Providing support for software installation and configuration
  • Diagnose, document, and communicate complex product bugs and feature requests

Requirements:

  • 3+ years of experience working in a Technical Support environment and application support
  • Good knowledge of SQL and ability to write SQL queries to troubleshoot and manipulate data.
  • Good communication and customer service skills, along with a strong work ethic and close attention to detail
  • Knowledge of multiple operating systems & web browsers, including Windows, Mac, Chrome, Firefox, Safari
  • Good knowledge of SQL procedures to support data ingestion, improving data quality and consistency

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