Airbnb Operations Coordinator

2 weeks ago

Manila, National Capital Region, Philippines Structure 2 Scale Full time

Job Title:
Airbnb Operations Coordinator

Job Code:
AOCMS

Rate:
$10+Hour (Depending on experience)

Job Type:
Full-time | Remote | 40 hours/week

Job Overview:

We're currently hiring for an Airbnb Operations Coordinator, and your background really stood out to us. This is a full-time, remote operations role that demands real ownership, strong judgment, and the ability to manage guest communication and property coordination in real time.

This role is perfect for someone who moves fast, thinks critically, and can keep guests supported while keeping property operations running smoothly. If you're someone who thrives in dynamic environments and enjoys solving problems before they escalate, you'd be a strong fit for this position.

Key Responsibilities:

  • Real-Time Guest Communication
    – Respond promptly and professionally to guest inquiries via text, Airbnb chat, and other messaging platforms.
  • Guest Support Coordination
    – Collaborate with on-the-ground teams to resolve guest issues and escalate complex problems while ensuring a high-quality experience.
  • Issue Resolution
    – Troubleshoot and resolve common STR issues such as lockbox access, guest check-ins, and minor property-related concerns.
  • On-Call Availability
    – Be available during peak hours (3:00 PM - 12:00 PM PST) to manage urgent guest needs swiftly.
  • Administrative Support
    – Perform potential research, organization, and email triaging tasks as needed.
  • STR Management & Task Ownership
    – Shadow client to take over key responsibilities and streamline property management.
  • Documentation & SOP Development
    – Maintain a knowledge base of common guest issues and solutions, continuously improving Standard Operating Procedures (SOPs).

Qualifications:

Non- Negotiables:

  • Fluent English, Neutral Accent:
    Clear, concise communication, especially on calls and escalations.
  • Customer Service Expertise:
    Experience in hospitality or short-term rentals (e.g., Airbnb).
  • Strong Communicator & Critical Thinker:
    Excellent problem-solving and decision-making skills.
  • Adaptable & Organized:
    Thrives in fast-paced, high-pressure environments, prioritizing tasks effectively.
  • Independent & Remote-Ready:
    Manages time well while collaborating with remote teams.
  • Flexible Availability:
    Available to work 3:00 PM – 11:00 PM PST.

Nice to Have:

  • Entrepreneurial Mindset
    – Thinks ahead, takes initiative, and improves processes.
  • STR Tech Experience
    – Familiar with tools like Guesty, Hospitable, Airbnb, VRBO,
  • Crisis Management
    – Stays calm and solves guest issues under pressure.
  • Multitasking & Tech-Savvy
    – Handles multiple tasks smoothly with digital tools.
  • Luxury Hospitality Experience
    – Background in high-end guest service.

Tech stack:

  • Guesty
  • Airbnb
  • Vrbo
  • Guesty
  • Dialer (TBD)

  • Airbnb Superhost

    2 weeks ago

    Manila, National Capital Region, Philippines Lion Group Full time

    The Role: We are seeking an experienced Airbnb Superhost with a proven track record of managing successful short-term rental properties. The ideal candidate will have 3+ years of hosting experience, consistently high guest ratings, and the ability to manage operations, guest communication, and property presentation at a professional level.You will be...

  • Airbnb Manager

    1 week ago

    Manila, National Capital Region, Philippines Teamified Full time

    About our Client:Our client oversees multiple companies and is currently in the process of significantly scaling their businesses. As they continue to expand their operations, they are seeking structured support and streamlined processes to ensure that their growth is sustained and efficiently managed.About TeamifiedTeamified is a talent partner helping...

  • Office & Operations Coordinator

    1 week ago

    Manila, National Capital Region, Philippines BruntWork Full time

    This is a remote position. Schedule: Monday–Friday, 9:00 AM–6:00 PM (Reno, NV Time) — includes a 1-hour unpaid lunch Total Weekly Hours: 40 HoursThe Office & Operations Coordinator ensures smooth daily operations and administrative flow across the organization. This role supports internal teams and client-facing activities by managing communication...

  • Property Repair and Maintenance Coordinator

    5 days ago

    Manila, National Capital Region, Philippines VargasAndrews Full time

    Job Description: Notes before application:This is an independent contractor role - client basedSalary posted is all in between AUD 900 AUD 1,100Hiring Company Summary: Smart Suites manages a collection of over 100 rooms for short-term vacation rentals across the lively locales of Rocklea, Sunnybank, Acacia Ridge, and Kuraby, Queensland. Guided by our...

  • Talent & Operations Coordinator

    7 days ago

    Manila, National Capital Region, Philippines Empire Business Systems Full time

    Location: Remote Department: Talent Acquisition / Operations Reports To: HR Manager / Director of Operations Job Overview The Talent & Operations Coordinator (Part-Time) is a dual-function role responsible for supporting both talent acquisition and core business operations. This position plays a key role in sourcing and coordinating top talent while also...

  • Talent & Operations Coordinator

    5 days ago

    Manila, National Capital Region, Philippines Empire Business Systems Full time

    Location: Manila, Philippines, Remote Department: Talent Acquisition / Operations Reports To: HR Manager / Director of Operations Job Overview The Talent & Operations Coordinator (Part-Time) is a dual-function role responsible for supporting both talent acquisition and core business operations. This position plays a key role in sourcing and coordinating...

  • Bilingual Property Management Specialist

    1 week ago

    Manila, National Capital Region, Philippines Extenteam Inc. Full time

    We are looking for a Guest Services/Property Mangemetn Representative for a property management client of ours. You must be Bilingual (French and English) The candidates will be on the phone for both reservations and guest services. The primary duty will be guest services but You will be taking reservations as well so some background in this will be...

  • Recruitment Operations Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Marlin Human Capital Full time

    Join Marlin Human Capital, an Australian recruitment firm, as we expand our offshore operations team. We're looking for a proactive, detail-oriented Recruitment Operations Coordinator to support the smooth running of our businessWhat You'll DoOversee scheduling for candidate and client interviews and internal meeting cadencePrepare meeting minutes, action...

  • HR Operations Coordinator

    3 days ago

    Manila, National Capital Region, Philippines DigiPlus Interactive Corp Full time

    About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come. For more information, visit: Main...

  • WFH Property Management

    3 days ago

    Manila, National Capital Region, Philippines BruntWork Full time

    Job Overview We are looking for a reliable and detail-oriented Property Management & Hospitality Coordinator to manage the daily needs of our long-term and short-term rental portfolio. In this remote, full-time role, you will serve as the primary point of contact for tenants and Airbnb guests, handling everything from booking inquiries and payment processing...