Service Configuration Analyst

3 days ago


Philippines Encora Full time

Service Configuration Analyst 

Important Information

Location: Taguig city

Experience: 0 – 3 years

Job Mode: Contract

Work Mode: On-site or Hybrid

Does (The tasks / responsibilities that the role performs to address requirements in Key Result Areas)

  • Perform Requirement gathering, scoping and analysis on assigned domain. (Risk Controls, buyload, GForest, etc.)
  • Translate the requirements into business configurations within the identified systems/components within established SLA.
  • Analyze processes and provide inputs on potential areas for improvement.
  • Provide updates and status reports to IS.

Displays (The Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed)

  • Knowledgeable in SQL
  • Excellent communication and collaboration skills.
  • Excellent process analysis skill.
  • Critical thinker with strong ability to make good decisions, can assess the impact of each action made on service configuration and with efficient problem-solving skills.
  • Acts proactively to ensure smooth team operations and effective collaboration.

Delivers

  • Process Service Configuration Requirements to be used by Partners and/or customers for convenient and secured payment channels.
  • Accurate Reports and feedback

Key Result Areas & Performance Indicators

  • Completion of Service Configuration Requirement within agreed SLA

Qualifications:

  • Knowledge in SQL
  • Analytical Skills

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.



  • Philippines WTW Full time $40,000 - $60,000 per year

    DescriptionThe Application Configuration Analyst serves as an integral member of a global team to configure and deliver Willis Towers Watson's technology products and tools to our external or internal clients. This role works with Willis Towers Watson 's proprietary and/or industry-leading applications and ensures that these are setup according to...

  • SOC Analyst

    4 weeks ago


    , , Philippines DysrupIT Full time

    Head of Talent Acquisition | Recruiting, Technical Recruiting JOB DESCRIPTION: As a member of the client’s Security Operations Center, the SOC Analyst I provides event analysis and triage, remote support, appliance management and health monitoring to customers. The SOC Analyst will be a part of a Managed Security Services offering which integrates and...


  • Philippines Manila Recruitment Full time

    Company Profile: Our client is an Australian-based company with over 30 years of expert knowledge delivering business benefits through Project Portfolio Management – transforming organizations from good to great. They are specialists in Planview products and provide a wealth of knowledge and services to empower their client's organization to utilize PPM...


  • Philippines GlobexPeople Full time ₱250,000 - ₱500,000 per year

    The IT Service Desk Analyst role provides first-line technical support via phone, email, chat, and web, ensuring a high level of customer service. Responsibilities include logging and categorizing issues, troubleshooting common IT problems (O365, VPN, MS Office, Outlook, etc.), escalating unresolved issues, and maintaining knowledge base updates. Candidates...

  • Senior HRIS Analyst

    1 week ago


    Philippines Sophos Full time ₱1,200,000 - ₱2,400,000 per year

    About Us Role Summary The Senior HRIS Analyst will serve as a subject matter expert for SAP SuccessFactors within the IT Services department. This role will focus on optimizing, supporting, and expanding the Performance & Goals module, while leading the implementation of the Onboarding 2.0 module from the ground up. The ideal candidate will bridge HR and IT...

  • Business Analyst

    4 weeks ago


    , , Philippines Lexmark Full time

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and...

  • Workday AMS Analyst

    4 weeks ago


    , , Philippines DysrupIT Full time

    Head of Talent Acquisition | Recruiting, Technical Recruiting JOB SUMMARY We are seeking a skilled and motivated Workday AMS Analyst with hands‑on experience in Workday HCM and Recruitment modules. The ideal candidate will be part of our Application Management Services (AMS) team, providing ongoing support, enhancements, and issue resolution for Workday...

  • Senior HRIS Analyst

    2 weeks ago


    Philippines Sophos Technology GmbH Full time ₱40,000 - ₱80,000 per year

    About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed...

  • IT Support Analyst

    1 week ago


    Philippines Finni Health Full time

    About Finni Health:Finni Health is revolutionizing autism care through innovative technology. We're seeking a dynamic 1099 Contract IT Operations Support Analyst to join our growing team. You'll play a crucial role in maintaining our IT infrastructure and providing essential operational support to our remote team and clinics across the US.What You'll...


  • Philippines Manila Recruitment Full time

    Company Profile: Our client is an Australian-based company with over 30 years of expert knowledge delivering business benefits through Project Portfolio Management – transforming organizations from good to great. They are specialists in Planview products and provide a wealth of knowledge and services to empower their client's organization to utilize PPM...