Senior Technical Analyst

Company Profile:

Our client is an Australian-based company with over 30 years of expert knowledge delivering business benefits through Project Portfolio Management – transforming organizations from good to great. They are specialists in Planview products and provide a wealth of knowledge and services to empower their client's organization to utilize PPM portfolios to its maximum capability.

Due to their continued success, they are looking to establish their pioneering team in the Philippines and are seeking a skilled Senior Technical Analyst to join their dynamic team.

Duties & Responsibilities:

• Requirements Analysis: Collaborate between the team and business stakeholders to gather and analyse technical requirements. Gain an In-depth understanding of the PPM solution both functionally and technically, to enable the translation of business needs into technical specifications and recommend appropriate solutions.

• Technical Implementation/ Delivery: Develop, implement, and maintain software solutions, configurations, and integrations. Collaborate across the teams to ensure solutions meet quality and performance standards.

• Data Analysis: Analyse and interpret complex data sets to provide insights and support decision-making. Design and implement data models for migrations and import/exports from the PPM application.

• Troubleshooting and Support: Investigate and resolve technical issues, providing support to end-users. Monitor system performance and identify areas for improvement.

• Collaboration: Work closely with cross-functional teams to ensure the successful delivery of projects. Communicate effectively with both technical and non-technical stakeholders.

• Documentation: Create and maintain comprehensive technical documentation. Ensure that documentation is up-to-date and accessible to relevant parties. Ability to create and write clear, complete documentation of systems and procedures to standardise implementations and support functions.

• Technology Evaluation: Stay abreast of industry trends and emerging technologies. Evaluate and recommend new technologies to improve efficiency and effectiveness.

Day-to-day Responsibilities:

• Solution Analysis and Design, Implementation, and Configuration across the company's Solutions and Services
• Work within Various Teams - Solution Design and Implementation, Special Projects, and Onboarding teams to provide technical direction and solutions for the company's products and services. Work with and within these teams to identify and translate system requirements into software configurations and documentation.
• Provide technical insight and subject matter expertise when defining, developing, and executing customer-facing solutions.
• Respond to technical/support queries arising from clients and support channels.
• Develop how to guides and Videos for client LMS training and Support functions.
• Analyse, interpret, and make recommendations based on gathered data.
• Provide technical expertise across company's Services to meet clients requirements.

• 5+ years of demonstrated experience working as a Technical Analyst or in a technical capacity.

• Proven ability to communicate with influence, negotiate outcomes and manage stakeholder relationships.

• Experience advising teams and clients on the design and implementation of technical solutions during the delivery phase.

• Experience in configuring applications to meet designed requirements and producing solution architecture diagrams.

• Experience on large programs meeting security, availability, performance, audit, recovery, backup and other requirements.

• Strong English communication skills, with the ability to translate between business and technical terminology.

• Experience with cloud-based technologies

• Knowledge in a programming languages (e.g., PowerShell, Python, VB Script SQL, etc.).

• Knowledge of database management systems and data modelling.

• Familiarity with relevant technologies and tools in the field.

• Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.

• Excellent organizational and project management skills including ability to organize time, work on multiple tasks, and follow through to completion of task or project.

• Exposure to Application Integrations and Data migrations

Advantageous skills or nice-to-haves:

• Business or similar degree qualification(e.g., Bachelor's Degree in Information Technology or

related field)

• Certifications / Certified Analyst / Consultant or technology equivalent accredited in specialist area.