IT Support Analyst

2 days ago

Philippines Finni Health Full time

About Finni Health:

Finni Health is revolutionizing autism care through innovative technology. We're seeking a dynamic 1099 Contract IT Operations Support Analyst to join our growing team. You'll play a crucial role in maintaining our IT infrastructure and providing essential operational support to our remote team and clinics across the US.

What You'll Do:

  • Issue Management: Serve as a day-to-day point of contact for practice owners - answering questions, providing updates and reinforcing workflows
  • User Support: Respond to support tickets within defined SLAs; Provide timely support via phone, email, and remote sessions; Resolve technical issues and maintain internal knowledge documentation.
  • IT Operations: Configure and support corporate services (SSO, Google Workspace, Slack, Rippling, Finni Platforms); Manage user accounts, access permissions, and IT asset inventory; Implement security measures and ensure compliance.
  • Device Management: Configure and support laptops, iPads/tablets, and other devices using MDM solutions; Manage device returns and disposal/recycling.
  • Operations & Logistics: Handle administrative tasks, project support, and logistical coordination; Manage shipping for devices and materials, including tracking and documentation.
  • Collaboration: Work closely with operations and other teams to ensure seamless IT and operational processes, supporting operations projects as needed.
  • Vendor Management: Support vendor escalations and other technology-related projects and tasks.

About You:

  • 3-5 years of IT Support experience with macOS and Windows environments.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Skilled in utilizing helpdesk software (Pylon, Jira, Zendesk, ServiceNow) and MDM solutions.
  • Required experience in deploying and supporting cloud applications (GSuite, Slack).
  • Capable of end-user training and IT needs assessment.
  • Strong documentation and performance monitoring skills.
  • Demonstrated ability to adapt to evolving technologies and maintain a customer-first approach.
  • Effective communicator and problem-solver, with a proactive and self-motivated work ethic.
  • Proven ability to manage multiple priorities within cross-functional teams independently.
  • Must have access to reliable internet and have your own device.

Bonus Points:

  • Knowledge of HIPAA compliance.
  • Experience in a high-growth startup environment.
  • Fluent English communicator.
  • Excellent time management skills.

Salary Range: ₱40,000 – ₱60,000 per month.

Working Hours: Mountain Time Zone / Central Time Zone (US Time)

If you are a highly organized and motivated IT analyst who is passionate about supporting a growing company, we encourage you to apply

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