IT Support Analyst
5 days ago
About Finni Health:
Finni Health is revolutionizing autism care through innovative technology. We're seeking a dynamic 1099 Contract IT Operations Support Analyst to join our growing team. You'll play a crucial role in maintaining our IT infrastructure and providing essential operational support to our remote team and clinics across the US.
What You'll Do:
- Issue Management: Serve as a day-to-day point of contact for practice owners - answering questions, providing updates and reinforcing workflows
- User Support: Respond to support tickets within defined SLAs; Provide timely support via phone, email, and remote sessions; Resolve technical issues and maintain internal knowledge documentation.
- IT Operations: Configure and support corporate services (SSO, Google Workspace, Slack, Rippling, Finni Platforms); Manage user accounts, access permissions, and IT asset inventory; Implement security measures and ensure compliance.
- Device Management: Configure and support laptops, iPads/tablets, and other devices using MDM solutions; Manage device returns and disposal/recycling.
- Operations & Logistics: Handle administrative tasks, project support, and logistical coordination; Manage shipping for devices and materials, including tracking and documentation.
- Collaboration: Work closely with operations and other teams to ensure seamless IT and operational processes, supporting operations projects as needed.
- Vendor Management: Support vendor escalations and other technology-related projects and tasks.
About You:
- 3-5 years of IT Support experience with macOS and Windows environments.
- Proficient in troubleshooting hardware, software, and network issues.
- Skilled in utilizing helpdesk software (Pylon, Jira, Zendesk, ServiceNow) and MDM solutions.
- Required experience in deploying and supporting cloud applications (GSuite, Slack).
- Capable of end-user training and IT needs assessment.
- Strong documentation and performance monitoring skills.
- Demonstrated ability to adapt to evolving technologies and maintain a customer-first approach.
- Effective communicator and problem-solver, with a proactive and self-motivated work ethic.
- Proven ability to manage multiple priorities within cross-functional teams independently.
- Must have access to reliable internet and have your own device.
Bonus Points:
- Knowledge of HIPAA compliance.
- Experience in a high-growth startup environment.
- Fluent English communicator.
- Excellent time management skills.
Salary Range: ₱40,000 – ₱60,000 per month.
Working Hours: Mountain Time Zone / Central Time Zone (US Time)
If you are a highly organized and motivated IT analyst who is passionate about supporting a growing company, we encourage you to apply
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