Associate, Fraud Management

About PDAX
At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.

As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.

We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment.

If this sounds like you, then we'd love to talk.

General Responsibilities

You will detect, investigate, and stop fraud. You will work with operations, risk, legal, and compliance. You will act on alerts and suspicious activity. You will help improve controls and workflows.

General Responsibilities

• Monitor alerts and account activity for fraud indicators.
• Review internal fraud escalations and coordinate with HR.
• Manage preemptive locking, investigate cases, and perform lock or unlock actions.
• Review bank referrals for possible fraud.
• Support CS referrals, including fraud referral and compromised account cases.
• Triage alerts from monitoring systems and escalate with clear findings.
• Conduct investigations, document evidence, and prepare case files.
• Execute containment actions including holds, reversals, or account restrictions.
• File STR and meet internal reporting requirements.
• Coordinate with compliance, legal, risk, operations, and partner banks.
• Maintain accurate case logs and case management records.
• Conduct fraud interviews and issue final verdicts.
• Review transactions for fraud patterns.
• Recommend process and tool improvements to reduce fraud risk.
• Join after hours, holiday, or weekend rotations when required.

Qualifications

• Fresh Graduates are very much welcome to apply.
• Bachelor's Degree in Business Management, Business Administration, Economics, Communications or any related field.
• Preferably with knowledge on Anti-Money Laundering Act and non-banking financial institutions in the Philippines.
• Able to excellently manage time to multitask, prioritize, and work well under pressure, especially to anticipate contingencies concerning the nature of work.
• Ability to adapt and thrive in a fast-changing and highly-regulated environment.
• Self-motivated, detail-oriented, and proactive fast learner with an interest in operations and team management.
• An excellent team player with strong analytical, communication, and organizational skills.
• Strong analytical and investigative skills.
• Prior fraud, risk, or payments experience is preferred but not required.
• Willing to work the night shift and on weekends.

Our Culture

Communication

• We prioritize clear and transparent communication, ensuring that there is clarity among everyone we work with.
• We aim to have a collaborative environment, where innovative ideas in investment strategies are shared openly and constructively, driving the industry forward.

Customer-focus

• We think about how our decisions impact our customers and ensure we provide the best experience that we can.
• We believe in building lasting relationships with our clients, constantly learning from and listening to them, and always striving to look out for what's best for both sides.

Commitment

• We always aim to do the right thing and to do the right thing, excellently. We take accountability seriously and uphold ourselves to high standards, ensuring that we execute with attention to detail.
• We are dedicated to the long-term success of our clients in the dynamic world of financial technology, maintaining integrity and professionalism in every aspect of our work.