Claims Investigation

4 hours ago

Pasig, National Capital Region, Philippines PH GLOBAL JET EXPRESS INC. Full time ₱750,000 - ₱1,300,000 per year

Job description:

Key Responsibilities

  • Conduct investigations on claims involving lost, damaged, or delayed items to determine validity and accountability.
  • Collect, review, and verify all necessary documentation and evidence related to each claim (e.g., waybills, photos, reports, CCTV footage).
  • Coordinate with branches, hubs, riders, and other departments to obtain factual information and statements.
  • Analyze data and identify patterns or inconsistencies that may indicate operational issues or fraudulent activity.
  • Prepare clear, detailed, and timely investigation reports with findings and recommendations for claim resolution.
  • Ensure that claims are processed accurately and within the prescribed timeline.
  • Maintain proper documentation and secure handling of confidential claim-related information.
  • Support continuous improvement by providing insights and recommendations to prevent recurring claims or losses.
  • Collaborate with the Finance and Operations teams to reconcile and close claims.
  • Uphold company policies, ethical standards, and compliance with legal and regulatory requirements.

Qualifications

  • Bachelor's degree in Business Administration, Criminology, Finance, or related field.
  • Strong analytical and investigative skills.
  • High attention to detail and accuracy in documentation.
  • Excellent communication and coordination abilities.
  • Ability to handle confidential information with integrity.
  • Proficient in Microsoft Office (especially Excel and Word) and report preparation.

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

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