Claims Investigation Associate
2 weeks ago
We are seeking a
Claims Investigation Associate
to join our logistics operations team. This role focuses on investigating claims involving lost, delayed, or damaged parcels, identifying the root causes, and coordinating internal dispute resolution. The ideal candidate is detail-oriented, organized, and capable of handling sensitive cases objectively with no direct communication with customers or clients.
Key Responsibilities
- Investigate parcel-related claims and incidents such as loss, delay, or damage.
- Review supporting documentation, shipment records, and system logs to determine accountability.
- Process and evaluate claims in line with company policies and service standards.
- Coordinate with internal teams (warehouse, dispatch, and operations) to gather relevant data.
- Document all findings accurately and prepare detailed case reports.
- Participate in internal arbitration or dispute resolution processes.
- Recommend corrective or preventive actions to reduce recurring issues.
- Ensure confidentiality and fairness throughout the investigation process.
- Familiar with MS Excel, especially in Vlook up and Pivot Table.
- With good communication skills.
-
Claims Investigation
2 weeks ago
Pasig, National Capital Region, Philippines PH GLOBAL JET EXPRESS INC. Full timeJob description:Key ResponsibilitiesConduct investigations on claims involving lost, damaged, or delayed items to determine validity and accountability.Collect, review, and verify all necessary documentation and evidence related to each claim (e.g., waybills, photos, reports, CCTV footage).Coordinate with branches, hubs, riders, and other departments to...
-
Fraud Investigator Associate
1 week ago
Pasig, National Capital Region, Philippines CIS Bayad Center, Inc. Full timeI JOB PURPOSEThe Fraud Investigator Associate supports the BAYAD's fraud risk management program by monitoring, analyzing, and investigating suspected fraudulent activities across customer accounts, transactions, and digital channels.The role aims to detect, assess, and escalate potential fraud incidents in a timely and accurate manner, while ensuring that...
-
AML Investigation Associate
1 week ago
Pasig, National Capital Region, Philippines CIS Bayad Center, Inc. Full timeI JOB PURPOSEThe AML Investigator Associate supports the BAYAD's Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and Proliferation Financing (PF) compliance program by conducting analytical reviews of transaction alerts, customer activity, and risk indicators.The role aims to identify, assess, and escalate potentially suspicious activities in...
-
Claims Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Fortune General Insurance Corporation Full timeProcess OFW Claims from start to end which includes the following :Checks the compensability and ensures that the documents are complete and validConducts investigation into the details of the claims. In some cases, conducts interview with the OFW/Agencies/Government bodies.Ensure that claims are processed and settled promptlyMaintains accurate records of...
-
Claims Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Fortune General Insurance Corporation Full timeProcess OFW Claims from start to end which includes the following :Checks the compensability and ensures that the documents are complete and validConducts investigation into the details of the claims. In some cases, conducts interview with the OFW/Agencies/Government bodies.Ensure that claims are processed and settled promptlyMaintains accurate records of...
-
Non-Motor Claims Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Fortune General Insurance Corporation Full timeThe Claims Assistant reports to the Claims Officer and Assistant Manager, Non-Motor Claims and is responsible for end-to-end processing of designated Personal Accident (PA) Claims and other related tasks as assigned. This includes validating documents, evaluating Claims, coordinating with the assureds and/or intermediaries, and ensuring timely and accurate...
-
Non Motor Claims Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Fortune General Insurance Corporation Full timeA. JOB SUMMARYThe Claims Assistant reports to the Claims Officer and Assistant Manager, Non-Motor Claims and is responsible for end-to-end processing of designated Personal Accident (PA) Claims and other related tasks as assigned. This includes validating documents, evaluating Claims, coordinating with the assureds and/or intermediaries, and...
-
claims associate
1 week ago
Pasig, National Capital Region, Philippines PH Global Jet Express Full timeGenerally responsible for reviewing client claims, determining allowable benefits, and escalate disputes to Arbitration unit to ensure smooth claims process and customer satisfaction.QUALIFICATIONS1. Bachelor's Degree in Business Studies, Business Administration or any related business course2. At least 1 year relevant work experience in...
-
Non-Motor Claims Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Fortune General Insurance Corporation Full timeA. JOB SUMMARYThe Non-Motor Claims Analyst reports to the Claims Officer and Assistant Manager, Non-Motor Claims and is responsible for end-to-end processing of designated Personal Accident (PA) Claims and other related tasks as assigned. This includes validating documents, evaluating Claims, coordinating with the assureds and/or intermediaries, and ensuring...
-
Logistics Arbitration Associate
5 days ago
Pasig, National Capital Region, Philippines PH Global Jet Express Inc. (J&T Express) Full timeWith at least 1-2 years of experience, preferably with a logistics backgroundGood excel and communication skillsFocus on investigation and determining liable regions for (lost, delay, damage) parcelsInvestigation or paralegal background is acceptableReview and evaluate logistics-related claims, including freight charges, delivery discrepancies, damages,...