Customer Support Analyst

4 days ago

Quezon City, National Capital Region, Philippines Intogreat Solutions Full time $60,000 - $80,000 per year

This is a remote position.

About the role

As a key member of our Customer Team, you'll be the go-to expert on Client's products (Client Broker Management System and Client's Officetech). You'll provide essential support to our customers, including application guidance and solutions.

Key Responsibilities

? Investigate and triage customer support tickets related to Client's products.

? Manage help desk tickets, ensuring timely responses and adherence to service level agreements (SLAs).

? Assist customers with User Acceptance Testing (UAT) for new releases.

? Provide detailed information to development, integration, and reporting teams for technical issues or tasks.

? Respond directly to customers with solutions, including creating knowledge base articles as needed.

? Assist with quality assurance and testing activities.

? Support implementation and consulting teams as required.

Requirements

Skills and Experience

? At least 3 years relevant experience

? Excellent communication skills, both written and verbal.

? Proven track record of delivering outstanding customer service.

? Relevant industry experience (specifically insurance broking)

Benefits

Why IntoGREAT?

  • Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.
  • Work-Life Balance Support: Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity.
  • Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.
  • Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles

Ready to Shape the Future?

Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We're eager to see how you can make a difference with us

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